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Author Topic: network down  (Read 49265 times)

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Roadrunner

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Re: network down
« Reply #60 on: November 09, 2009, 11:01:01 AM »
I have been a customer since the Radar Box launch and this is the worst outage they have had. It must be pretty bad to take this long but we will have to bear with them as they do all they can to get it back :-)

Mike
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DaveReid

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Re: network down
« Reply #61 on: November 09, 2009, 11:53:32 AM »
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AirNav Support

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Re: network down
« Reply #62 on: November 09, 2009, 03:26:09 PM »
:) Very funny.

We are working on it, even google and its gmail had a long down time recentely. When things go wrong, they sometimes go seriously wrong. We have all been there.

Rest assured we are doing our best and we thank you for your patience.
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fr556

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Re: network down
« Reply #63 on: November 09, 2009, 04:21:21 PM »
i connected approx: 1430 uk time.. no traffic showing and still as i type 16:24,
im pretty new to this does this happen regularly?
« Last Edit: November 09, 2009, 04:25:21 PM by fr556 »
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why walk when u can fly

Runway 31

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Re: network down
« Reply #64 on: November 09, 2009, 04:31:59 PM »
read the thread and you will find out
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fr556

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Re: network down
« Reply #65 on: November 09, 2009, 04:37:21 PM »
thanks for your help
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why walk when u can fly

Storm

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Re: network down
« Reply #66 on: November 09, 2009, 11:19:18 PM »
Is it still down?
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tarbat

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Re: network down
« Reply #67 on: November 09, 2009, 11:41:30 PM »
Quote from: fr556 on November 09, 2009, 04:21:21 PM
im pretty new to this does this happen regularly?

No, it's normally very reliable.  Latest metrics, for September, showed an availability of over 99.5%

See http://www.airnavsystems.com/forum/index.php?topic=3485
« Last Edit: November 09, 2009, 11:44:00 PM by tarbat »
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AirNav Development

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Re: network down
« Reply #68 on: November 10, 2009, 03:34:23 AM »
We would like to give a small update about the network problems: as we have noticed before we were having a problem with our site which required us to change the technology involved in processing our applications (not only RadarBox) requests.

The work is finished and deployed. It will only be tested at peak times (starting at 8 AM UTC). We will conitnue to monitor the server during the next few days.

Again thanks for your patience and understanding on this. We will always do our best to keep our customers satistied.
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radarspotter10

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Re: network down
« Reply #69 on: November 10, 2009, 03:49:52 AM »

from pat
Quote from: AirNav Development on November 10, 2009, 03:34:23 AM
We would like to give a small update about the network problems: as we have noticed before we were having a problem with our site which required us to change the technology involved in processing our applications (not only RadarBox) requests.

The work is finished and deployed. It will only be tested at peak times (starting at 8 AM UTC). We will conitnue to monitor the server during the next few days.

Again thanks for your patience and understanding on this. We will always do our best to keep our customers satistied.
hi. AirNav Development
appricated thanks.
from pat
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MrT

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Re: network down
« Reply #70 on: November 10, 2009, 04:41:55 AM »
Up and running again!
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AirNav Development

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Re: network down
« Reply #71 on: November 10, 2009, 04:50:44 AM »
It's still 5 AM in Europe. Let's wait for the peak time. If it works great, if not the work continues.
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MrT

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Re: network down
« Reply #72 on: November 10, 2009, 05:02:02 AM »
Quote from: AirNav Development on November 10, 2009, 04:50:44 AM
It's still 5 AM in Europe. Let's wait for the peak time. If it works great, if not the work continues.

Fingers crossed!
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swadeep

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Re: network down
« Reply #73 on: November 10, 2009, 05:27:34 AM »
OK working for me now!! Phew!! thought my subscription ran out!!! thanks airnav for the great work!!

Best Wishes
Swadeep
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CoastGuardJon

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Re: network down
« Reply #74 on: November 10, 2009, 10:15:43 AM »
Hi AN, good to know it's up and running again - fully sorted? or can we expect more down time for a few days?

What was the problem, I thinks a lot of us would like to know - catastrophic failure of HDDs or similar, some sort of malware, something that could potentially affect users?
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