network down

[Roadrunner]

I have been a customer since the Radar Box launch and this is the worst outage they have had. It must be pretty bad to take this long but we will have to bear with them as they do all they can to get it back :-)

Mike

[DaveReid]

www.docfinity.com/reference/business_continuity_planning.htm

[AirNav Support]

:) Very funny.

We are working on it, even google and its gmail had a long down time recentely. When things go wrong, they sometimes go seriously wrong. We have all been there.

Rest assured we are doing our best and we thank you for your patience.

[fr556]

i connected approx: 1430 uk time.. no traffic showing and still as i type 16:24,
im pretty new to this does this happen regularly?

[Runway 31]

read the thread and you will find out

[fr556]

thanks for your help

[Storm]

Is it still down?

[tarbat]

im pretty new to this does this happen regularly?

No, it's normally very reliable.  Latest metrics, for September, showed an availability of over 99.5%

See http://www.airnavsystems.com/forum/index.php?topic=3485

[AirNav Development]

We would like to give a small update about the network problems: as we have noticed before we were having a problem with our site which required us to change the technology involved in processing our applications (not only RadarBox) requests.

The work is finished and deployed. It will only be tested at peak times (starting at 8 AM UTC). We will conitnue to monitor the server during the next few days.

Again thanks for your patience and understanding on this. We will always do our best to keep our customers satistied.

[radarspotter10]

from pat

We would like to give a small update about the network problems: as we have noticed before we were having a problem with our site which required us to change the technology involved in processing our applications (not only RadarBox) requests.

The work is finished and deployed. It will only be tested at peak times (starting at 8 AM UTC). We will conitnue to monitor the server during the next few days.

Again thanks for your patience and understanding on this. We will always do our best to keep our customers satistied.

hi. AirNav Development
appricated thanks.
from pat

[MrT]

Up and running again!

[AirNav Development]

It's still 5 AM in Europe. Let's wait for the peak time. If it works great, if not the work continues.

[MrT]

It's still 5 AM in Europe. Let's wait for the peak time. If it works great, if not the work continues.

Fingers crossed!

[swadeep]

OK working for me now!! Phew!! thought my subscription ran out!!! thanks airnav for the great work!!

Best Wishes
Swadeep

[CoastGuardJon]

Hi AN, good to know it's up and running again - fully sorted? or can we expect more down time for a few days?

What was the problem, I thinks a lot of us would like to know - catastrophic failure of HDDs or similar, some sort of malware, something that could potentially affect users?