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Author Topic: Radarbox repair service  (Read 4132 times)

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iceman

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Radarbox repair service
« on: July 03, 2011, 04:58:56 PM »
Hi to all:

My radarbox is not receiving signals even with aircraft  over my head ... I send a support request,  ticket number 85865, to airnav systems at 15 Jun, but until now no answer is received.
Also have contact Primetec and they told me that they don´t sell the equipment anymore and that service  is unavailable.

Could anyone, please, tell me where can i have my radarbox repaired? Preference: Portugal.
Many thanks
Iceman
« Last Edit: July 03, 2011, 05:08:53 PM by iceman »

RodBearden

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Re: Radarbox repair service
« Reply #1 on: July 03, 2011, 05:01:32 PM »
Iceman - check your spam folder - Support are usually very good at responding.

I don't know how old your box is, but remember RadarBox comes with a 2-year guarantee.

Rod
Rod

iceman

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Re: Radarbox repair service
« Reply #2 on: July 03, 2011, 05:08:23 PM »
Iceman - check your spam folder - Support are usually very good at responding.

I don't know how old your box is, but remember RadarBox comes with a 2-year guarantee.

Rod

Hi, RodBearden.
Thanks for replying.
My radarbox is one of the first , so not in guarantee...
I allways check my spam and no answer was there.

Many thanks.

RodBearden

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Re: Radarbox repair service
« Reply #3 on: July 03, 2011, 05:24:26 PM »
I would personally try Support again, but I believe the official repairers are now Waters & Stanton: http://www.wsplc.com/ - their Contact Us link is hidden at the bottom of their homepage if you want to contact them direct.

Rod
Rod

CoastGuardJon

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Re: Radarbox repair service
« Reply #4 on: July 03, 2011, 05:54:29 PM »
Hi Iceman, W&S repair and support is (in my experience, second to none), post your box off, with fault description and your details, and expect a 10 day or so turnaround.
ANRB :  AOR AR8000 : Icom R-7000 : Icom IC-R9000 : JRC NRD-545 : OptoElectronics Digital Scout and OptoLinx Interface; Realistic Pro-2005 : UBC 800XLT - listed in alphabetical order, not cost, preference, performance or entertainment value!

AirNav Support

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Re: Radarbox repair service
« Reply #5 on: July 03, 2011, 05:57:00 PM »
Hi Sir,

We did reply back to you that day, we have pmed you the reply again.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

iceman

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Re: Radarbox repair service
« Reply #6 on: July 03, 2011, 07:58:41 PM »
HI:

Thanks to all the answers.

Some minutes ago i receive also a PM from Airnav.

I'm going to  contact Waters & Stanton an send him my radarbox.

Best regards to all.

Iceman