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AirNav RadarBox and RadarBox24.com
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AirNav RadarBox and RadarBox24.com Discussion
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System Outage
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Topic: System Outage (Read 3474 times)
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AirNav Development
AirNav Systems
Hero Member
Posts: 2545
System Outage
«
on:
January 05, 2009, 07:38:25 PM »
As most of you may have noticed we have experienced a system outage since 7 AM UTC today. This has been caused by a severe failure in one of the drives on our central server in Dallas, TX.
For RadarBox users this failure resulted in the loss of the network feature for a few hours.
The server has now been restored and we are evaluating the causes of this incident. Our sincere apologies for this fact which was the biggest incident/downtime for our company since 2005. We will do our best to avoid it from happening in the future.
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Contact Customer/Technical support via:
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[email protected]
besty
Sr. Member
Posts: 315
County Durham, Land of the Prince Bishops
Re: System Outage
«
Reply #1 on:
January 05, 2009, 07:39:52 PM »
Thanks for the explanation, glad you got it sorted.
Stuart
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Canonjohns40D
Hero Member
Posts: 990
Re: System Outage
«
Reply #2 on:
January 05, 2009, 07:46:21 PM »
Thanks for the information glad your back again.
John
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Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.
Fenris
Guest
Re: System Outage
«
Reply #3 on:
January 05, 2009, 08:29:16 PM »
It's never fun when this happens, but in theory RAID arrays should make the chances of it happening much less.
Regarding the network function, are there plans to increase the number of servers? As traffic grows it's going to be necessary eventually.
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AirNav Development
AirNav Systems
Hero Member
Posts: 2545
Re: System Outage
«
Reply #4 on:
January 06, 2009, 12:15:10 AM »
We plan to do that and yes, we are now upgrading to RAID 10.
It has been a very bad day for us.
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System Outage