Support Not replying to emails

[spanman]

Is support offline at the moment??I have sent 3 e-mails  to support but not had anything back to say they had received it or any message reference numbers. It was just to activate my 3D on a new laptop but have received any reply from airnav.
Any advice much appreciated

        Mark

[Runway 31]

Normally on receipt of the email you should get an automated reply with a ticket number, I presume you didn't receive a reply so that would mean they have not received your email.

I will contact support and ask them to look at the thread.

Alan

[spanman]

Hi Alan,
.           that's what I ha ave had in the past but thought it was strange when
.           I got no ticket number. Thanks for looking into it for me.

[AirNav Support]

spanman,

As Alan has said if you don't get a ticket id we don't get a the message on our support system. This is usually because the support system thinks the message is spam. (if its a very short email this increases the chances of being caught as spam)

Best to Personal Message us here or try using the form on the website rather than emailing.

[spanman]

Hi Airnav I actually did send It through the proper means via the form and not a personal email.
Can you please activate it if I send it again please.
       Thanks,
                   Mark

[AirNav Support]

No need, we have dug it out of the spam folder. 3D should be activated now.

[spanman]

many thanks ,Mark