Come in Airnav!

[phil2004]

Anybody else having problems contacting Airnav?....I sent a couple of mails since last week but didn't even get a confirmation email! Maybe they are really busy or grounded... but once I know it's not just me.... and yes my email is working 100%

[Southwest]

Tone it down a bit there Phil.

I've always found the guys here most helpful.  Have you checked to make sure you have sent your e-mails to the 'correct' address (ie spelt it correctly).

[phil2004]

I don't remember shouting! (I think you read my post in the wrong tone) ..yes I have and I also used their own web client email...I also made a payment with regard to removing the network delay that was accepted....so just asking a simple question that's all ..as I have done on many forums for many years! ...and thanks for your help 

[RodBearden]

I don't want to teach Granny how to suck eggs (I don't know how to suck eggs myself) but you have checked your spam folder, haven't you?

Rod

[phil2004]

Yes ..I actually look there first now Rod, and I would ask the same question !
Maybe I will call them if I can find a number!

[phil2004]

Just called their London office and got an answering machine...maybe they are very busy ...I can wait ..just wanted the network delay removed as I am snowed in here for a week ... still it's fine even with the delay....thanks again!

[Southwest]

Wasn't suggesting you were shouting Phil just felt the post was a tad sarcastic that's all.

Hope you get it sorted quickly.

[phil2004]

we call it 'dry humour' ....and no problem Southwest....thanks

[AirNav Support]

Hi Phil,

We did reply to you, on all of your tickets you sent. We have pmed you the latest reply so you should get it.

We are investigating an issue which is meant some ISPs are blocking our mails, so they may be going straight into spam or blocked.

Don't fear though we are here and replying and we will get that rectified asp.

[phil2004]

Yes ..I did get the emails tonight in a block of 4 ...very strange... thanks for your reply, it seems there may be some issue as you say but not my end as I get 100+ a day (both junk and real) I was asked to cancel my subscription through paypal and pay directly as there may be also paypal issues, so I did and heyyy it worked within seconds!
Thanks again for all the help and hope it may help others

Phil

6miles sw of EIDW

[timelord]

i also have a fault . i just downloaded airnav fs live traffic it will not install for me.fatal error in sound patch problems then i sent emils to airnav &  plimus still sitting on the runway here. i have fsx love it to bits so i thought it would be nice to get fs live traffic
can u please  help me  & give me a link to fix my problem. i think airnav are super bring on the airnav 3d yes.

[Jez]

Hi,

I think I may be suffering from the same problem. I've emailed support twice this week - once on Sunday night and again on Tuesday and I've not received a reply.

AirNav Support: Can you PM me if you've received my emails?

I was enquiring about how to get my Radarbox repaired as it's suffering from the loss-of-sensitivity problem.

Thanks

Jez

[Dub33]

Hi Guys,

I have had the same problem, no response\ solution from airnav realting to an issue about the preference screen size ..andI i checked the "Spam" folders etc. Hope it gets sorted out soon, i've always found airnav very responsive to "help requests" in the past...

Dub33

[AirNav Support]

To the customers who have posted in this thread we have Pmed your details etc..

If anybody else is having issues in receiving emails from us, please PM us. We will lock this thread before everyone posts there issue again in the thread, its easier for us and more organised if its handled via PMs.

Anyhow we hope to have the email issue resolved asp.