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Author Topic: Win 10 upgrade, will not accept password  (Read 3428 times)

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LA1ITA

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Win 10 upgrade, will not accept password
« on: April 29, 2017, 09:03:31 AM »
Hi all,
 A couple of days ago, I upgraded my computer from win 7 to win 10 64
All working ok, more or less, before the upgrade
Then after,  I tried log in .. but Air nav system don't accept my password.
I tried re install.. but same thing, after 3 attemps, it closes.



I have radarbox com station connected by TCP. ver. 6.01.001

> la1ita

Runway 31

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Re: Win 10 upgrade, will not accept password
« Reply #1 on: April 29, 2017, 09:40:19 AM »
Windows 10 needs the latest driver package http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip unzip to the Radarbox drivers folder.  Then go to Control Panel find your unit and update the drivers by directing the installer to the drivers you just unzipped.

Hopefully that will help you

Alan

LA1ITA

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Re: Win 10 upgrade, will not accept password
« Reply #2 on: April 29, 2017, 10:34:03 AM »
I did update and everything.  I get the welcome screen, press connect. After 3 times I get message
"due to secutriy reasons after 3 unsucessfully attemps to register the program the application will be closed"

I did email support some days ago, but no relpy..

>la1ita

neroon79

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Re: Win 10 upgrade, will not accept password
« Reply #3 on: April 29, 2017, 10:45:35 AM »
Did you contact support via [email protected] or did you use the contact form on website. The latter didn't word proper recently.

If you use the [email protected] mail, you may consider using the "Request read receipt" function to force a reply wich contains a ticked id.

If you didn't got a ticked id, nobody at airnav systems had read your mail request.

Example for a ticked reply: Ticket Received - "name of your request" on RB24.com

Ingo
Greetings from northern Germany, Ingo
11.75nm ESE of EDDV

SW: ANRB v5.00.072/6.01.001 on WIN10 64Bit Pro&Home
HW:
Ant.: DPD Productions ADS-B Vertical Outdoor Base Antenna
AMP: Kuhne electr. KU LNA 1090 A TM
Cable: 25m of ECOFLEX 15+
NB: Asus P53E 24/7 op.
PC: 28"4K + 24" Monitor
AirSpy mini @RPi3

LA1ITA

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Re: Win 10 upgrade, will not accept password
« Reply #4 on: April 29, 2017, 11:07:37 AM »
Hi again
I did use email radarbox24 support, I got help there before.

I now did email airnavsystems, maybe get lukcy this time

Thanks for help so far


>la1ita

Runway 31

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Re: Win 10 upgrade, will not accept password
« Reply #5 on: April 29, 2017, 02:18:52 PM »
I will contact support and ask them to look at this thread,

Alan

AirNav Support

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Re: Win 10 upgrade, will not accept password
« Reply #6 on: April 29, 2017, 03:50:59 PM »
We have Pmed you.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

LA1ITA

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Re: Win 10 upgrade, will not accept password
« Reply #7 on: April 29, 2017, 05:20:02 PM »
Solved.
Had to run as admin.
Thanks all for help.

>la1ita