Problem, Radarbox 3D shows aircraft but not showing details or photos

[reg]

Some time a go I had software problems with my pc and this was sorted by a professional repair. Later I found the Airnav 3D software had been eliminated  in the process, along with some other non related programs. They have all been reloaded and working fine.  The Airnav software was reloaded from disk. There is a problem in the fact that aircraft are showing on the screen but if I highlight any of them, no details are shown and no relative aircraft photos are shown.  I have ticked the relevant box in preferences to show photos. It almost appears that the program is not downloading info from the internet. On the 2D screen interface, the only details showing are Status and Fight ID.
 The second problem is the normal 2D screen view (not full screen) which cannot be resized to take up less screen space to show more details of the aircraft. As you can see in the attachment picture, the only aircraft details showing are Status and Flight ID. I have tried the usual of uninstalling and reloading the program 4 times. As far as the 3D window goes that's another frustrating story, which I will not bore you with. It would be enough to have the 2D screen back in order.
The setup is:
PC Windows 7
Airnav Radarbox  3D - 4.03
I would be grateful for any help to correct this problem.
Thank you.

[Runway 31]

reg,

Did you install to somewhere like C;\airnav or did you go to the default install.  If it was the default install delete everything and go to c:\airnav.

If you have installed from the CD I doubt that few of the aircraft flying today are in the onboard Navdata database and therefore will not show any data.  Are you sharing data, if not nothing will be populated aircraft details route data, photos etc.

3D will only work if you have subscribed

4.03 was overtaken by numerous V5 software updates and the latest version is V6 which is available for download from the support page.  Daily database updates are available through these new versions but again you require to be a sharer to get them.

Alan

[reg]

Alan
thank you for your reply. I took your advice and downloaded a current version of Radarbox to the "c" drive . Obviously did not include 3D but am i not bothered with that. On start up the RB1 was recognised along with RBmicro which I do not have. What it related to was a dongle I have for wx satellite decoding but I also decode Dump 1090. So the RB software froze, probably not knowing which to choose. I shut down the program and activated the dongle with Dump 1090.  Started the RB program. Brilliant for some reason the RB1 was recognised and the program went into screen mode.  See the attachment. If it now means I have to start Dump 1090 or any program I have for the dongle ,prior to starting RB, then so be it.
Many thanks again.  You put me on the right track.
Reg

[Runway 31]

I believe that was mentioned on here some time ago reg but glad you got it going OK

Alan