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Author Topic: Cannot connect to the data sharer software  (Read 19016 times)

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Runway 31

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Re: Cannot connect to the data sharer software
« Reply #15 on: December 30, 2016, 11:25:41 AM »
I have asked support for advice and will get back to you when I get a response from them.  There is software available which allows Kinetic receivers to share.

Many thanks

refart

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Re: Cannot connect to the data sharer software
« Reply #16 on: December 30, 2016, 12:44:39 PM »
There must be a solution since that functioned, he is certainly necessary to change a parameter or a small trick… Thank you has you.

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #17 on: December 30, 2016, 01:55:54 PM »
We will need to wait on support

Alan

refart

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Re: Cannot connect to the data sharer software
« Reply #18 on: December 31, 2016, 08:52:50 AM »
Hello,
Here the 2nd message that I sent and the answer of the support:
I received your answer, but with step 2, which receiver do you have? which choice must I validate for a kinetic sbs-1 ?
Thanks for your email.
What choice are you given?
Please do not hesitate to contact us if we can be of any further assistance.

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #19 on: December 31, 2016, 09:49:27 AM »
Please reply to support refart, advise you have SBS-1.  I have advised support of your post.

Alan
« Last Edit: December 31, 2016, 11:13:31 AM by Runway 31 »

refart

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Re: Cannot connect to the data sharer software
« Reply #20 on: December 31, 2016, 11:58:34 AM »
For the moment I do not arrive any more has to send the messages to the support

refart

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Re: Cannot connect to the data sharer software
« Reply #21 on: January 01, 2017, 04:20:55 PM »
I wish one Happy new year 2017 with all the members of the forum..

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #22 on: January 01, 2017, 05:06:58 PM »
Happy New Year refart

Alan

refart

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Re: Cannot connect to the data sharer software
« Reply #23 on: January 01, 2017, 05:15:28 PM »
Happy New Year and still thank you with you Alan
Message sent:
 In coverage and I answered at :
step 1: I have an ADS-B/Mode-s receiver.
step2: DVB-T Dongle or other SDR , but personally I have Kinetic Base Station SBS-1
           ( nothing corresponds with my case)
Received message
Thanks for your email.
Click on number one
Please do not hesitate to contact us if we can be of any further assistance.
I still do not understand the choices that I must validate…

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #24 on: January 01, 2017, 05:53:17 PM »
I will ask and get back to you

Alan

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #25 on: January 01, 2017, 06:01:41 PM »
Number 1 to me looks like you should click on the box Radarbox Pro or Radarbox3D.

On the new window that opens enter your email address in the the top yellow  box and your EXTSHARE number in the bottom yellow box then click Submit

Alan
« Last Edit: January 01, 2017, 06:18:00 PM by Runway 31 »

refart

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Re: Cannot connect to the data sharer software
« Reply #26 on: January 02, 2017, 07:52:17 PM »
Hello Alan,
If I click has  step2 on the first RadarBox PRO choice OR RADARBOX 3D, I see 2 boxes or it is necessary to enter a serial number is a password, before subjecting, therefore I do not go further and I do not go has step of the download .
I think that I will give up the idea to join my sbs-1 has radarbox24...

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #27 on: January 02, 2017, 08:14:00 PM »
Sorry I cant help any further, I have passed your details to Airnav so hopefully they will contact and help

Alan

refart

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Re: Cannot connect to the data sharer software
« Reply #28 on: January 02, 2017, 08:34:31 PM »
I thank you much for your assistance,
I thought that the support will give me a procedure.
I am not lucky with Airnav, I used airnav suite4 and it is not compatible any more with Windows 10

Runway 31

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Re: Cannot connect to the data sharer software
« Reply #29 on: January 02, 2017, 10:13:04 PM »
I would ask about that as well if you have not already done so

Alan