Cannot connect to the data sharer software

[Swede]

Hello
After I recently updated Win10 I can't no longer connect my Kinetic SBS-3 to the data sharer software v1.20. I also have to login everytime I start the software.

Input Port: Not Connected
Server: Not Connected

Tried to uninstall and reinstall the software but no luck. Anyone else with the same trouble?

[Runway 31]

Suggest you contact [email protected].  The W10 update seems to be causing all sorts of similar issues

Alan

[refart]

Hello ,
I am in the same case, radarbox dated sharer functioned well and since the update of Windows 10, that does not function any more.
I tried to remake the installation since increase coverage without result.
I use a station Kinetic sbs-1
Do you have to find a solution?

[Runway 31]

Please contact [email protected] for advice and hopefully a solution

Alan

[refart]

Hello,
I have contacts the support 2 times, without the answers not helping me to make function radarbox dated sharer with my station.

[Runway 31]

Refart can you advise me when you emailed them and also give me the ticket ID of the auto reply and I will get on to them to reply to you.  You should normally receive a reply within 24 hours and if you don't get the automated reply with 5-10 minutes they have not received your email.

Alan

[refart]

Hello,
Thank you has you for your answers, I sent an e-mail on November 2nd, they answered me with a ticket number N°1443 but the answer did not advance me more…
I will put L N°1 e-mail which I sent.
For information I pass through a translator, I live in France

[refart]

e-mail number 1:
For a few months I had used RadarBox24 Dated Sharer with my station Kinetic SBS-1;
but since the update of Windows 10 V.1607 I don't have any more connection between the 2 software,
the 2 small squares Imput Port and Server remain yellow .

I tried to start again the procedure in RadarBox24.com with coverage, but that does not function.
I hope that you will be able to help me in order to again give my information on the flights close to at home.

[refart]

e-mail number 2:
I received your e-mail , therefore I tried to uninstall RadarBox24 Dated Sharer , and I began the procedure in Radarbox24.com
in coverage and I answered at :
step 1: I have an ADS-B/Mode-s receiver.
step2: DVB-T Dongle or other SDR , but personally I have Kinetic Base Station SBS-1
step3:  I download radarbox24 and I install it, and I arrive on the window radarbox24 dated sharer , I put my address e-mail and my password ,
and I connect myself without result , the 2 squares Imput port and server remains yellow.
When in spring I received the invitation for to join RADARBOX24 I did not have any problem , I do not understand.
while waiting for your answer I thank you.

[Runway 31]

Many thanks I will pass onto Airnav and ask that they contact you as only they can assist and hence the reason I asked you to contact them direct again.

Alan

[refart]

Hello,
I must tell you that I pass through a translator of languages for the messages, therefore I stopped contacting the support; I do not know how to better explain my problem, but I should not be only in this case.
Thank you Alan for your answers.

[Runway 31]

You can use the same translator with them,  I have asked them to contact you so hopefully you will get an email.

Alan

[refart]

Hello,
I go sent e-mail by saying that I have a kinetic bases station sbs-1 and that I will like to join my cover of reception on raradarbox24, but which I do not know how to make…

[Runway 31]

Thanks refart.  I have also advised Airnav that there appears to be an issue with sharing software under the latest W10 build

Alan

[refart]

Here the answer, but I have just tried to go in Radarbox24 add coverage, but has step 2 it  does not have there a sbs-1 has to validate...
Thanks for your email.
If you download the RadarBox24 sharer software that should allow you to start sharing your SBS data.