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Author Topic: Radarbox alerts down ?  (Read 7278 times)

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acars45

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Radarbox alerts down ?
« on: March 02, 2016, 12:22:59 PM »
Question is true a problem with Airnav alerts today

acars45

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Re: Radarbox alerts down ?
« Reply #1 on: March 04, 2016, 07:01:28 AM »
I still not had any alerts for three days I even tried different email addresses but still no alerts I also upgraded to software version 6.  And also checked my firewall
Any help or advice would be great
Thank you
Paul in kent

Runway 31

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Re: Radarbox alerts down ?
« Reply #2 on: March 04, 2016, 08:40:11 AM »
Did you contact support as advised

GreekSpy2001

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Re: Radarbox alerts down ?
« Reply #3 on: March 04, 2016, 09:05:50 AM »
Still down for me.  Tried to change to the custom setting but getting no joy with that either.  Although I have not tried the custom setting with v6 it used to work with v5 so not sure if it is a v6 bug or my smtp setup.

If I get a chance will try and mail support aswell

Graham

Runway 31

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Re: Radarbox alerts down ?
« Reply #4 on: March 04, 2016, 09:11:12 AM »
See the other threads, there is work on going on the server which is impacting on services.  If you use your own mail provider instead of the Airnav server you will avoid this issue.  Preference/General/Email settings/Send email using custom server and add the setting from your own email service.


Alan
« Last Edit: March 04, 2016, 09:16:57 AM by Runway 31 »

acars45

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Re: Radarbox alerts down ?
« Reply #5 on: March 04, 2016, 09:43:37 AM »
Thank you alan for this  much appreciated do they have a rough era when it will be back

Runway 31

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Re: Radarbox alerts down ?
« Reply #6 on: March 04, 2016, 09:48:47 AM »
No idea

Alan

AirNav Support

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Re: Radarbox alerts down ?
« Reply #7 on: March 04, 2016, 11:54:13 AM »
It is being worked on currently though we do urge customers who rely on these alerts to use there own mail server.

As you can imagine our mail server handles a vast amount of emails and delays/issues can occur.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

acars45

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Re: Radarbox alerts down ?
« Reply #8 on: March 04, 2016, 03:21:11 PM »
Thank you Airnav support any idea when resolved
Paul

acars45

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Re: Radarbox alerts down ?
« Reply #9 on: March 06, 2016, 10:04:00 AM »
Hello from your email you can use your own server would someone send me a screenshot how to do this

Paul

Runway 31

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Re: Radarbox alerts down ?
« Reply #10 on: March 06, 2016, 08:01:10 PM »
The alerts should be working now

Alan

acars45

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Re: Radarbox alerts down ?
« Reply #11 on: March 07, 2016, 08:12:01 AM »
Still not working alerts 

GreekSpy2001

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Re: Radarbox alerts down ?
« Reply #12 on: March 07, 2016, 10:19:57 AM »
Just a FYI .  Confrm alert email still not working for me.  To make matters worse the custom server is option is not working for me either with v6 software.  Not a problem with my mail system as my JSTARS alert app is able to send thru my smtp service ok. 

graham

Runway 31

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Re: Radarbox alerts down ?
« Reply #13 on: March 07, 2016, 10:32:32 AM »
Thanks I will advise Airnav

acars45

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Re: Radarbox alerts down ?
« Reply #14 on: March 07, 2016, 02:58:45 PM »
Hi alan did you get a response bs k from Airnav systems regarding the alerts ?
Paul