Air nav box problems

[Paulc]

hi,

how do i check that i have the latest drivers for my laptop. Am running windows 7 pro 64 bit version.
Radar box just sits there saying hardware not connected - any ideas please as i will be using it when i get to my destination. (am in Abu dhabi transit at the moment and though i would see if it would pick up anything)

If i do not have them how do i get them and where do they go

many thanks for any help

[Runway 31]

Oh dear, you should have checked it was working before you left.

You will get the drivers from the support page http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip

They are zipped so unzip to a location you will remember. 

Then go to Start/ Devices and Printers and you will see you box under unspecified.

Right click on its icon/Hardware/Properties/Change Settings/Update Driver/Browse my computer fro updated drivers and guide it to where you have unzipped your drivers to then press Next and your drivers should load.

Alan

[Paulc]

Hi Alan,

thanks for the help - repeated that driver installation but no luck. However  know it was working back in May with this current laptop.

What i am getting is the power light on and both the usb and signal light flashing a steady blue and i am not sure what this mean. Have tried a different cable and different USB ports as well

any suggestion ??

[Runway 31]

Paul,

Is it showing as installed OK in devices and printers or is it showing as an error there?

Alan

[Paulc]

Hi Alan,

is not showing there at all for some reason - anywhere else it should show up or other suggestions ?

many thanks again

[Runway 31]

Hi Paul,

With the unit connected to your computer it should show in the 3rd line of Devices and Printers under unspecified even if the drivers are not installed correctly.  I would suggest that if it isn't showing there you have an issue with the USB cable.

Alan

[Paulc]

Hi Alan,

have tried in all the usb ports with 2 different cables and still the same.

I do have to get the usb arranged "just so" into the box itself so i wonder if something is wrong inside the box.

Maybe it needs to go back to Air Nav for a repair ?

Still am not sure what the steady flashing usb and signal lights indicate though.

[Runway 31]

It may well be the port that's the problem, give support an email at [email protected] for advice.

Alan

[mdobuk21]

I have the same problem, tried loads of different things, drivers, full install etc, and contacted airnav. I have just the power light on my box. Sometimes the programme does not even load.

Mark