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Author Topic: Support Not replying to emails  (Read 2909 times)

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spanman

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Support Not replying to emails
« on: July 07, 2015, 12:04:10 PM »
Is support offline at the moment??I have sent 3 e-mails  to support but not had anything back to say they had received it or any message reference numbers. It was just to activate my 3D on a new laptop but have received any reply from airnav.
Any advice much appreciated

        Mark
Flybe Crew on the Dash 8 Q400  Embraer 175
and Embraer 195

Runway 31

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Re: Support Not replying to emails
« Reply #1 on: July 07, 2015, 12:26:37 PM »
Normally on receipt of the email you should get an automated reply with a ticket number, I presume you didn't receive a reply so that would mean they have not received your email.

I will contact support and ask them to look at the thread.

Alan

spanman

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Re: Support Not replying to emails
« Reply #2 on: July 07, 2015, 12:33:14 PM »
Hi Alan,
.           that's what I ha ave had in the past but thought it was strange when
.           I got no ticket number. Thanks for looking into it for me.
Flybe Crew on the Dash 8 Q400  Embraer 175
and Embraer 195

AirNav Support

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Re: Support Not replying to emails
« Reply #3 on: July 07, 2015, 12:36:39 PM »
spanman,

As Alan has said if you don't get a ticket id we don't get a the message on our support system. This is usually because the support system thinks the message is spam. (if its a very short email this increases the chances of being caught as spam)

Best to Personal Message us here or try using the form on the website rather than emailing.

Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

spanman

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Re: Support Not replying to emails
« Reply #4 on: July 07, 2015, 12:42:41 PM »
Hi Airnav I actually did send It through the proper means via the form and not a personal email.
Can you please activate it if I send it again please.
       Thanks,
                   Mark
Flybe Crew on the Dash 8 Q400  Embraer 175
and Embraer 195

AirNav Support

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Re: Support Not replying to emails
« Reply #5 on: July 07, 2015, 12:46:36 PM »
No need, we have dug it out of the spam folder. 3D should be activated now.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

spanman

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Re: Support Not replying to emails
« Reply #6 on: July 07, 2015, 12:50:16 PM »
many thanks ,Mark
Flybe Crew on the Dash 8 Q400  Embraer 175
and Embraer 195