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Author Topic: MISSED FIRMWARE  (Read 7167 times)

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silestone

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MISSED FIRMWARE
« on: April 21, 2008, 08:41:52 AM »
Hello,
sorry for my english..

but

i have missed firmware after try run firmwareupgrade programs... and now? :-(






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Allocator

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Re: MISSED FIRMWARE
« Reply #1 on: April 21, 2008, 09:19:41 AM »
How long have you had your RadarBox?

Did your Radarbox work OK before you tried the firmware update?

What was your firmware version before you tried to do the update?


silestone

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Re: MISSED FIRMWARE
« Reply #2 on: April 21, 2008, 09:37:11 AM »
How long have you had your RadarBox?

one week

Did your Radarbox work OK before you tried the firmware update?

yes

What was your firmware version before you tried to do the update?

1.01



Allocator

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Re: MISSED FIRMWARE
« Reply #3 on: April 21, 2008, 09:44:12 AM »

You already had the latest firmware.

V1.01.0 is what you will get if you do the update using the file on the forum here. 1.01.2 is the "factory installed" version that comes with newer RadarBoxes - they are both the same.

You should not have attempted the update, so you might have corrupted your Radarbox firmware.  You will need to contact AirNav Support at:

[email protected]


silestone

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Re: MISSED FIRMWARE
« Reply #4 on: April 23, 2008, 06:26:04 AM »
thank's...

AirNav Support

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Re: MISSED FIRMWARE
« Reply #5 on: April 23, 2008, 07:29:10 AM »
Some help here guys, any suggestions on how we can make the support page clearer so nobody attempts to install older firmware?

Is there any confusion with it that we have not noticed.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Allocator

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Re: MISSED FIRMWARE
« Reply #6 on: April 23, 2008, 08:32:27 AM »
Some help here guys, any suggestions on how we can make the support page clearer so nobody attempts to install older firmware?

Is there any confusion with it that we have not noticed.

Already covered in the FAQ - "Do I need to upgrade my RadarBox firmware"

http://www.airnavsystems.com/forum/index.php?topic=822.0

However, the firmware routine should be intelligent enough not to attempt the install of firmware if the version is already current.

Allocator
« Last Edit: April 23, 2008, 08:35:08 AM by Allocator »

WiMo

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Re: MISSED FIRMWARE
« Reply #7 on: April 23, 2008, 09:33:35 AM »
Some help here guys, any suggestions on how we can make the support page clearer so nobody attempts to install older firmware?

You can't, users never read what they should.

Instead you should make the upgrade process foolproof, so that such problems cannot occur at all :-)

Rgds,
Ekki

steveb25

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Re: MISSED FIRMWARE
« Reply #8 on: April 23, 2008, 10:30:41 AM »
Have to agree with Allocator and WiMo foolproof is the only way forward unless you want a serious number of corrupted boxes being returned.

How many times do people read instruction manuals before plugging in equipment?

I have noticed recently numerious posting related to a mix up between firmware  and software versions if thats any help
« Last Edit: April 23, 2008, 10:33:01 AM by steveb25 »

JimK

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Re: MISSED FIRMWARE
« Reply #9 on: April 23, 2008, 11:08:05 AM »
How many boxes are there that need Firmware upgrades?

If it's small then remove the option altogether until there is a specific need to release a significant Firmware upgrade?

Jim
Jim

Twickenham
London

steveb25

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Re: MISSED FIRMWARE
« Reply #10 on: April 23, 2008, 11:26:11 AM »
Jim

From what I can make out from the comments on the forum, there does seem to be a very few that now need updating, so your suggestion does sound right.

Anyway if there is still a need for the firmware upgrade maybe the option to contact support by PM and the link supplied to the upgrade done that way.

AirNav Support

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Re: MISSED FIRMWARE
« Reply #11 on: April 23, 2008, 02:06:58 PM »
Yes that is what we are planing to do as there is only a handfull of users left with older versions.

The best has been reading the comments to why people have not followed the instructions:

"I did read them, but I was curious so I stuipidly ignored the warning"

Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

steveb25

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Re: MISSED FIRMWARE
« Reply #12 on: April 23, 2008, 02:23:18 PM »
It takes all sort to make a world!! ;-)


WiMo

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Re: MISSED FIRMWARE
« Reply #13 on: April 24, 2008, 10:07:36 AM »
The best has been reading the comments to why people have not followed the instructions:

"I did read them, but I was curious so I stuipidly ignored the warning"

Welcome to the real world of enduser support :-)

Rgds,
Ekki/WiMo

steveb25

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Re: MISSED FIRMWARE
« Reply #14 on: April 24, 2008, 10:50:09 AM »
Boy don't I know about that ;-)