anything
AirNav RadarBox
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
 


Author Topic: Air nav box problems  (Read 3201 times)

0 Members and 1 Guest are viewing this topic.

Paulc

  • Full Member
  • ***
  • Posts: 142
Air nav box problems
« on: October 22, 2015, 06:13:35 PM »
hi,

how do i check that i have the latest drivers for my laptop. Am running windows 7 pro 64 bit version.
Radar box just sits there saying hardware not connected - any ideas please as i will be using it when i get to my destination. (am in Abu dhabi transit at the moment and though i would see if it would pick up anything)

If i do not have them how do i get them and where do they go

many thanks for any help

Runway 31

  • Moderator
  • Hero Member
  • *****
  • Posts: 32253
Re: Air nav box problems
« Reply #1 on: October 22, 2015, 06:45:16 PM »
Oh dear, you should have checked it was working before you left.

You will get the drivers from the support page http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip

They are zipped so unzip to a location you will remember. 

Then go to Start/ Devices and Printers and you will see you box under unspecified.

Right click on its icon/Hardware/Properties/Change Settings/Update Driver/Browse my computer fro updated drivers and guide it to where you have unzipped your drivers to then press Next and your drivers should load.

Alan

Paulc

  • Full Member
  • ***
  • Posts: 142
Re: Air nav box problems
« Reply #2 on: October 23, 2015, 10:54:15 AM »
Hi Alan,

thanks for the help - repeated that driver installation but no luck. However  know it was working back in May with this current laptop.

What i am getting is the power light on and both the usb and signal light flashing a steady blue and i am not sure what this mean. Have tried a different cable and different USB ports as well

any suggestion ??

Runway 31

  • Moderator
  • Hero Member
  • *****
  • Posts: 32253
Re: Air nav box problems
« Reply #3 on: October 23, 2015, 11:46:10 AM »
Paul,

Is it showing as installed OK in devices and printers or is it showing as an error there?

Alan

Paulc

  • Full Member
  • ***
  • Posts: 142
Re: Air nav box problems
« Reply #4 on: October 23, 2015, 12:09:35 PM »
Hi Alan,

is not showing there at all for some reason - anywhere else it should show up or other suggestions ?

many thanks again

Runway 31

  • Moderator
  • Hero Member
  • *****
  • Posts: 32253
Re: Air nav box problems
« Reply #5 on: October 23, 2015, 02:26:47 PM »
Hi Paul,

With the unit connected to your computer it should show in the 3rd line of Devices and Printers under unspecified even if the drivers are not installed correctly.  I would suggest that if it isn't showing there you have an issue with the USB cable.

Alan

Paulc

  • Full Member
  • ***
  • Posts: 142
Re: Air nav box problems
« Reply #6 on: October 23, 2015, 08:51:05 PM »
Hi Alan,

have tried in all the usb ports with 2 different cables and still the same.

I do have to get the usb arranged "just so" into the box itself so i wonder if something is wrong inside the box.

Maybe it needs to go back to Air Nav for a repair ?

Still am not sure what the steady flashing usb and signal lights indicate though.

Runway 31

  • Moderator
  • Hero Member
  • *****
  • Posts: 32253
Re: Air nav box problems
« Reply #7 on: October 23, 2015, 09:10:23 PM »
It may well be the port that's the problem, give support an email at [email protected] for advice.

Alan

mdobuk21

  • Full Member
  • ***
  • Posts: 217
Re: Air nav box problems
« Reply #8 on: October 24, 2015, 11:25:20 AM »
I have the same problem, tried loads of different things, drivers, full install etc, and contacted airnav. I have just the power light on my box. Sometimes the programme does not even load.

Mark