If you have lost 3D contact us please with your RB login id and we will reset your ID.
cosmefulanito,
Can you confirm your RB login id to us please so we can check your network details.
Dana,
There have been no firmware changes so there should be no change of your range, as per most upgrades you should be able to get a better view of your range after a week as weather and traffic patterns can change and affect your range.