Development Update

[Horsham Spotter]

Total agree with the last three posts.

Got a secondhand SBS1e.

Given up with the same old reasons for delays in developments etc.

Enjoyed the RB and wish them all the best in the future.

Thank you to all the guys that have put in their own time with the data base, logos, and outlines.

You have kept this product alive and kicking and not the people that should be.

Last post on this forum.

From a very disapointed
Steve.

[bratters]

Sorry to lose you Steve. Judging by the all the missing names who no longer post on here, you're not the first to jump ship and I doubt you'll be the last either. Sad day.

John

[Canonjohns40D]

Sad day indeed. I've been waiting for upgrades and in particular hoped Airnavs version of Mlat was amongst those improvements. I love my Radarbox and have it on 24/7. I have previously sent Airnav a PM asking about upgrades to keep my discontent off the forum. I was encouraged that recent posts from Airnav indicated that September would bring news. These hopes were again dashed and I am utterly disappointed as September disappeared and nothing appeared.

Those branded as trouble makers for pooh poohing Airnav promises are being proven right when dates come and go and the product starts to lag. If the company is strong, developing new ideas and improving existing ones would you not wish to ensure that news was followed by production of the item promised? Confidence in the current product and it's development is surely an important business factor for both the Company and it's customer base. What seems to be an inability to produce the promises leads me to wonder how secure that future is?

I have been holding onto some funds should my desired upgrade come at a cost. I'd have paid a price because I personally feel Mlat would make this product more complete for me.

Those funds have remained secure for this part of my hobby but I must admit I'm tempted to go in another direction.

This isn't my last post and I do love the product but if it is a world leader then it needs to move on to maintain it's place. Customers must be Airnav's lifeblood. If so I'd want them to know about realistic developments but not disappoint them with titbits and dates that fail to materialise.

I'm hanging in for a while but when this family's letter is ready for Santa this year I know what's on my list. C'mon Airnav what can we expect and being realistic are there new and exciting updates coming? Make your next post on upgrades and new features Specific, Measurable, Atainable, Relevant and Timely.

I really want to be loyal to your product but it is slipping behind others. Do you want it to be the market leader or should those of us still using it be worried that it has run it's course?

I hope it's news to make the hobby better, users content and Airnav where I'm sure it wants to be succesful and supportive of it's customers.

[carras320]

Sad day indeed. I've been waiting for upgrades and in particular hoped Airnavs version of Mlat was amongst those improvements. I love my Radarbox and have it on 24/7. I have previously sent Airnav a PM asking about upgrades to keep my discontent off the forum. I was encouraged that recent posts from Airnav indicated that September would bring news. These hopes were again dashed and I am utterly disappointed as September disappeared and nothing appeared.

Those branded as trouble makers for pooh poohing Airnav promises are being proven right when dates come and go and the product starts to lag. If the company is strong, developing new ideas and improving existing ones would you not wish to ensure that news was followed by production of the item promised? Confidence in the current product and it's development is surely an important business factor for both the Company and it's customer base. What seems to be an inability to produce the promises leads me to wonder how secure that future is?

I have been holding onto some funds should my desired upgrade come at a cost. I'd have paid a price because I personally feel Mlat would make this product more complete for me.

Those funds have remained secure for this part of my hobby but I must admit I'm tempted to go in another direction.

This isn't my last post and I do love the product but if it is a world leader then it needs to move on to maintain it's place. Customers must be Airnav's lifeblood. If so I'd want them to know about realistic developments but not disappoint them with titbits and dates that fail to materialise.

I'm hanging in for a while but when this family's letter is ready for Santa this year I know what's on my list. C'mon Airnav what can we expect and being realistic are there new and exciting updates coming? Make your next post on upgrades and new features Specific, Measurable, Atainable, Relevant and Timely.

I really want to be loyal to your product but it is slipping behind others. Do you want it to be the market leader or should those of us still using it be worried that it has run it's course?

I hope it's news to make the hobby better, users content and Airnav where I'm sure it wants to be succesful and supportive of it's customers.

WOW!!, I totally subscribe and agree all the above.

Cheers.

[chewycanes]

Hi
I have kept quite about this subject but now i see some familiar names posting and leaving i will add my few words.

When i got my AN some years ago there were people moaning on the forum and being banned by AN. I was a newby and said give AN a chance they will come through in six months.

Years later nothing has changed wih AN threatening to ban people who are annoyed at its failure to provide even the basic support by removing bugs.

Sorry AN your customer support stinks.

ALL I WANTED WAS MY BUGS FIXED.

THANKS TO ALL THE GUYS WHO HAVE PUT THERE TIME INTO MAKING THE DATA UPTO DATE.


Brian

[AirNav Support]

We are disappointed with ourselves reading the recent comments, we are a company which prides itself on listening to its customers and that’s how version one to four has evolved.

We are determined to continue evolving the RadarBox product and we apologise for the delays in the new version. This is priority for us and we hope to soon have something which will answer the questions on the forum rather than giving estimations.

We are listening we are here and we are working on new items for RadarBox.

[chewycanes]

Hi Airnav

Again your response keeps talking about the 'new version' or 'we are working on new items'.
Sorry it just don't wash with me anymore.
You sound just like a politician promises promises promises but no end result.

Brian

[AirNav Support]

Early versions of 4.04 are already out there, if you search the forum you will see a few people have let this slip. Regarding the RadarBox project this is being final beta tested at the moment and details of this have also been leaked as well on other sites. If there was no such movement there would be none of these details out there.

We are however trying to make sure each release is fully tested and ready for the public otherwise we will end up with bugs and customers will be asking why we released too early. We have made the decision that we would rather delay than release a product with bugs, this will mean dates might slip but we would rather take that flak then than later.

Regarding other items, the server has gone through many changes this year to allow it to cope with the new features and load we have planned from other projects.

Work is happening and while we would love to release something every week that isn't possible when you are working on complicated software and projects.

[tommyg]

Airnav you still cannot see the wood for the trees going by the above post. I will upgrade my RB provided there is NO cost. I will not however spend another penny on your products based on the customer service provided these past couple of years.
Without the database updaters, Rod and co. this product would have been dead and buried by now.
I am not happy writing this as I love the RB.

tommyg

[knight01]

Someone reported a bug in Sept. 2010 about flights showing in "My flights" with a globe, but not plotting on the map.  I also experienced this bug and reported it to Airnav.  The only way to get it to show was to untick and tick "Process hardware flights", this would work for awhile.
I got used to doing this until few days ago I started a trial with PlanePlotter and noticed many flights being displayed in PlanePlotter map that weren't being displayed in Radarbox, it had a globe displayed in my flights.

This bug hasn't been fixed in over 2 years, I've probably wasted £400 on a product that can't even provide basic functionality (displaying ADS/B flights on a map).

[bearcat]

I liked my Rbox but have become more frustrated with the lack of interest in fixing the bugs. It's all well and good developing new ideas but they all seem to come with some sort of subscription. I would imagine that Radarbox24 will be the same, so the cost of getting the most out of Rbox increases.

I can't help thinking that Rbox is being left behind with all the new boxes and features coming out. With this in mind I've got tired of waiting and just bought an SBS-3

[Lou]

I`ve been waiting for over eight months for a bug in my ShipTrax to be fixed,judging by the long wait you all have had I got at least another four years to wait

[bratters]

I`ve been waiting for over eight months for a bug in my ShipTrax to be fixed,judging by the long wait you all have had I got at least another four years to wait

Lou - if it don't work , take it back to where you bought it, just the same as you would with an electric kettle.

There's a tendency on here to regard anything that goes wrong with our boxes as a "bug" - something annoying but harmless that comes with all software and is not really an integral problem.

Well, that's rubbish.  They aren't bugs, they are "faults" and on any other piece of equipment we would call them just that - "faults" - and we would insist that the manufacturer fix them.

[Marpleman]

I've given up on ever seeing anything remotely containing the promised "wow" factor with this product.

I feel like some old car enthusiast who still swears by his vintage Mk1 Escort, hopelessly out of date and uneconomical to run, but still being driven around just for the hell of it.

However, Lou's comment above has raised AirNavs"bar" yet again. I never thought I'd hear a ShipTrax customer complain about bugs as long as I indulged in my hobby.It's almost like us RadarBox users can no longer bemoan the lack of time spent on RadarBox development due to efforts with ShipTrax, as now poor customers like Lou are blighted by the same ineptness.

I also take offence at certain forum members being effectively warned about their negative posts by AirNav. Tell you what, let's all heap praise onto the "efforts" being made to give the customers accurate, reliable and timely product information, or alternatively just wander around with inane grins on our faces saying and posting nothing, in the futile belief all will come good.

If people can't vent their frustration, after continual failure to deliver, then we all may as well stop posting and give AirNav piece of mind in the knowledge that everyone's more than happy with nothing happening.

As stated earlier,without the Update team members and Rod and Tarbat (anyone heard from him recently???) giving their all, this forum and indeed product would be dead in the water.

It would be interesting to see a comparison of new boxes taken up across RadarBox's competing products over the last 12 months - I suspect it may make alarming/interesting reading?
 

[AirNav Support]

Right a few posts are getting out of control and a some misinformation is being passed around.

Let just make this clear we never ban users on this forum if they have genuine issues are following the forum rules.  You will also be amazed to find out how many users on this forum aren't customers at all yet they get involved in these posts and cause a lot of trouble because they have interests elsewhere away from our company and get very excited when these posts emerge. In a lot forums they are regarded as Internet trolls, please be aware of this before you pass judgement on us.

We won't go into detail about Lou's issue, but we have explained to him that no one else is seeing the issue and its related to his Internet connection. (Lou if you want to continue the discussion about that please do on the ShipTrax forum or via email). The rest please don't suddenly jump on this bandwagan, ShipTrax went through a prolonged beta phase and is a respected product in the community.

Finally if you want the post about the progress etc feel free however please understand this forum is place for discussion not abuse either.