This thread is a continuation of the thread:
http://www.airnavsystems.com/forum/index.php?topic=7103.0This post has been made to clarify the situation.
All,
While we have been quiet recently we have sat back and been reading and listening to customers here as well the comments sent directly to us and we have spent the week trying to rethink our priorities and devise a plan.
Firstly a background to the situation, RadarBox is advanced software and has gone through evolutions from version 1 back in 2007 through various updates and many features being added at each stage. RadarBox has been the 1st in many features which till this day are not done by any competitors.
AirNav Systems setup this forum back in 2007 with the launch of RadarBox expanding the product through new features from customers requests and to create a community. We have been an on hand support team ever since to help new customers and old.
Through this community the Database Team and customers like Rod and Tarbat have put a special and amazing effort to expand the product and help customers. We cannot thank them enough for their efforts.
Over the last few years we have continued to support RadarBox by introducing the Real time network, Route look up advancements and creating the system for the Database Team. The efforts of the development team were however delayed by ShipTrax and once complete we have moved on to creating a new top down version of RadarBox for the future however like any projects we have faced some unforeseen delays.
The Plan Forward:After listening to customers this week, we have decided that the development team due to the delays on the new top down version will go back to Version 4 code and rectify the major bugs and issues that customers are facing. (This will delay the RadarBox related projects we mentioned only) We are putting plans in place to get this setup and contacting customers who have had certain issues to work through them with us (we do have certain details of these provided). We hope to then achieve a beta version soon to all customers (we obviously cannot give a date but we will be working on get this out as soon as possible).
We understand the frustration from customers regarding some of the issues and we will putting our full efforts behind this to rectify Version 4 before moving back on to the new version. We do apologise profusely for the delays however we hope to be able to bring the beta and other new developments as soon as possible to the public.
The importance of this forum is key to the RadarBox project and we have thank everyone for their efforts on this forum in helping customers but also your opinions and requests which help the community and strive for us to push for a better product.
Other ProjectsThere are other projects which are planned which are not Version 4. However they are related the RadarBox System/Network. The 1st one of these is planned to launch in September. Further details about these will be announced soon.
