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Author Topic: Alert emails very long delays.  (Read 73763 times)

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GreekSpy2001

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Alert emails very long delays.
« on: March 11, 2012, 01:37:52 PM »
multi hour delays recieving emalert emails.  is there a problem?

recieving emails from jstars from same machine in normal time.

Graham

orkney

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Re: Alert emails very long delays.
« Reply #1 on: March 11, 2012, 01:45:42 PM »
Hello Graham

We have had this here too. We weren't sure if it was Our email provider or the Airnav server to fault. It is good to know it isn't just us.

Andrew

GreekSpy2001

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Re: Alert emails very long delays.
« Reply #2 on: March 12, 2012, 07:40:08 PM »
Still got very long delays.  Any update Airnav?

Graham

AirNav Support

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Re: Alert emails very long delays.
« Reply #3 on: March 12, 2012, 10:29:22 PM »
We are aware of the issue, however its not affecting all emails in our system, support emails etc.. are being set fine so further investigation is being done.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Levery

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Re: Alert emails very long delays.
« Reply #4 on: March 13, 2012, 12:22:34 PM »
Hi,
 Is there any priority to fixing this problem, because the delay is affecting my tracking here in south america, can't work with alerts that show up after three days, even the email report does not show up until two days later if at all. Any follow up about this would be great.


Larry
Located 10 km SE Hato Airport (TNCC)

AirNav Support

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Re: Alert emails very long delays.
« Reply #5 on: March 13, 2012, 01:36:56 PM »
This is being looked, we should have more information on this asp.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

jayyang

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Re: Alert emails very long delays.
« Reply #6 on: March 14, 2012, 08:19:11 AM »
I have the same problem with ANRB alert and reporting email delay for 5 days.

jayyang

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Re: Alert emails very long delays.
« Reply #7 on: March 17, 2012, 04:59:53 AM »
This alert and email delay problem may be caused by anti-spam system.

satbopper

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Re: Alert emails very long delays.
« Reply #8 on: March 17, 2012, 07:33:21 AM »
Hello,
strange things are happening here,since a few days and i have nothing changed
i get the message after trying to send the logfile by mail,mail send with success and then
message send failed,check your background software (firewall)
this has nothing to do with the firewall,the same message occurs with deactivating the firewall
anybody ??
greetings
Ronnie

juangelb

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Re: Alert emails very long delays.
« Reply #9 on: March 17, 2012, 11:29:03 AM »
Satbopper,

The same situation here for sevaral days.
Also i use to receive several radarbox log emails from peolpe os radarbox yahoogroups ...
Several days not receiving one.... So it seems it is a general problem ..?

Cheers

GreekSpy2001

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Re: Alert emails very long delays.
« Reply #10 on: March 17, 2012, 01:31:03 PM »
Seems like the whole Airnav emailling system has problems.  Assume it has been stopped until its fixed.  Any estimated time of resumption Airnav?

Cheers

Graham

AirNav Support

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Re: Alert emails very long delays.
« Reply #11 on: March 17, 2012, 02:16:29 PM »
The email issue should have been resolved on Friday morning, we will run some more tests today to see whether the issue has come back.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

GreekSpy2001

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Re: Alert emails very long delays.
« Reply #12 on: March 17, 2012, 02:29:55 PM »
Can confirm that I have not recieved an email alerts since Wed 14th. and that being a heavily delayed one.  Also no daily log is getting sent out to various other email groups.

Graham

juangelb

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Re: Alert emails very long delays.
« Reply #13 on: March 17, 2012, 02:30:45 PM »
Airnav Support,

Thanks for your quick repply.
It is nor working at this time.

Chhers

Runway 31

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Re: Alert emails very long delays.
« Reply #14 on: March 17, 2012, 02:35:11 PM »
I have noted that Airnav reports have not being received on the mode-s forum today.  Normally recived at midnight but today nothing.

Alan