joining Live Network.

delconair · February 09, 2011, 08:18:08 PM

Hi,
I have just installed Radar Box Pro. How do I go about joing the live network? Do I pay a subscription. Thanks for any advice.

CoastGuardJon · February 09, 2011, 08:47:30 PM

Hi delconair and welcome, if you've bought it brand new, network (5 min. delayed) subscription is included, you have to pay extra for Real-Time. I'd suggest you try the delayed network out before paying extra for RT, everything you receive through your own Box is live - RT with no delay.

CoastGuardJon · February 09, 2011, 09:04:58 PM

I should've added, you'll need your Serial No. and unique code off the CD label (keep this safely) to register on Network site and access network, and also tick the box at bottom of network flight page to connect and download.

sanops · February 10, 2011, 04:07:36 AM

Just purchased Radar Box Pro.
I am not able to see any aircraft on the network.
The network box is "Yellow"

Runway 31 · February 10, 2011, 09:19:49 AM

Hve you ticked the box bottom left corner of the network page marked " Get Flights From Radarbox Network" ?

Alan

delconair · February 10, 2011, 02:59:03 PM

Hi CoastGuardJon.
Thanks for the advice. Status at the moment. clicked on Network, ticked to receive radarbox network, all indicators show green waited more than the allotted time, still no taffic showing. I did note however my account status shows, 'Pre- created account not yet activated' Ps.click on my flights shows a couple of a/c. all advice & help most welcome.

Many Thanks,
delconair.

Runway 31 · February 10, 2011, 03:09:12 PM

I think an email to support may help. mailto: [email protected]

Alan

delconair · February 10, 2011, 03:23:09 PM

Runway 31.
Thanks doing it now. Cheers.

Del.

CoastGuardJon · February 10, 2011, 04:07:13 PM

Hi Delconair, as Alan says above should get you sorted, it's almost 2 years since I activated mine, so it's fast disappearing in the mists of time. I'm a little concerned that you say you're getting only a couple of flights showing in My Flights, so what is your location and where have you got the twig situated. If you have a lap-top, it would probably be well worth going mobile to a local high point and see what you get there. I'm currently showing only 17, which is low for this time of day at my location and only 809 on network, more usually 1000 or more.

delconair · February 10, 2011, 04:57:47 PM

CoastGuardJon, Hi,
e-mailed support, I'll wait and see what they say.Location about 7ml,west of Worthing,well within Worthing air corridor.I should really be seeing plenty of SIDS & STARS, out of EGKK. What does show can be tracked roughly to waypoint 'Drake' mid-channel, FL390. Line of sight not to good for the twig, as you put it. 1000 or more for you, your lucky, I can't get one!! at the moment. I'll persevere and if I get this sorted satisfactorily I'll consider more addons. Cheers, Del.

AirNav Support · February 10, 2011, 05:50:50 PM

delconair,

Did you get a ticket id when you contacted support, if so please PM to us and we don't see a query from you in support yet.

CoastGuardJon · February 10, 2011, 06:31:36 PM

Hi Del, have you got your antenna inside or out - you should be getting more than you say in that location. Once you're registered and able to access the network you'll see hundreds if not 1000+, depending on how many you pick up live.

delconair · February 10, 2011, 08:06:02 PM

AirNav Support,
Whats a ticket id? I'm sorry I don't know what it is, nor, what it looks like. Sounds a little foolish of me, also what does 'PM you' mean, I did e-mail you. God this is probably all my fault. Still need help.

AirNav Support · February 10, 2011, 08:17:18 PM

Go to the link below and fill in the form

http://www.airnavsystems.com/contact.html

anorak · February 10, 2011, 09:19:09 PM

Hello delconair, I`ll ask matron to let you have the same medicine as the rest of us, it works sometimes. :-)