Can not connect to SMTP server

[prbflight]

Hi everyone. 

It's me again with a problem that has been nagging me since I first purchase RB back in June '07.  Despite some great help in the past from other RB users out there I have had absolutely no luck getting RB to connect to the SMTP server so I can send reports.

Is anyone up to taking another crack at trying to solve my dilema?

Any and all help and suggestions welcomed.

Thanks

Paul

[Allocator]

You'll have to remind us what you've done so far :-)

All I've done is to enter the email address that I want the report sending to and it just works.  However, I did have a problem setting up my iPod Touch to send emails via the Demon Internet smtp server, and that was down to not setting up the smtp to port 25 - but there are no settings to be made in RadarBox.

If your normal email works OK on your PC, then I think that RadarBox uses the same settings.  I've just tried with GoogleMail (web based) too.

As I said, remind us what you've done, what type of email account - web or ISP, and what Firewall/Anti /Virus you are using and maybe somebody here will be able to suggest something?

[prbflight]

Thanks for the offer to help Allocator.

Whew! What have I done so far...confused myself for starters.  How about a fresh start and maybe that will be less confusing to everyone.

I am running Win XP Home Edition Version 2002 with Service Pack 2 and all updates.   My email program is Microsoft Outlook and it works perfect both sending and receiving.  It is a POP isp account.  I can send and recieve e-mail through my HP PDA with no problems.

I run Norton Internet Security 2007.  No problems with any other app that accesses the internet.  In the past I have totally shut down this Norton to see if I can get through to AirNav but still no joy.

Even with all my anti-virus and firewalls running I can connect to the RB network, no problem.  No problem downloading aircraft photo's or populating.

Within the RadarBox program when I try to send a report to myself or any e-mail address for that matter I get the following message 'could not connect to the SMTP server to send auto-report'

Any help or suggestions will be greatly appreciated.

Paul

[Allocator]

Paul,

How about setting up a free online email account such as Google Mail for testing:

http://www.google.co.uk/intl/en/options/

It might just be an issue with your mail server.  I know that Google Mail works, so if you haven't tried it yet, it's worth giving it a go.  You can forward from Gmail to other accounts too, once you get it working.

[prbflight]

Hi Allocator

I set up a gmail account and it works fine to send and receive.  I think my problem is port 25 may be blocked.  I don't know how to check it nor how to clear it.  I know my ISP does not block port 25.  Any idea's....anyone?

Paul

[AirNav Development]

Maybe your firewall software blocking RadarBox 2008 access to this port.
Anyway the important is that it works. :-)

[prbflight]

I have tried turning off my firewall and still no luck.  Is anyone else running Norton Internet Security 2007?  Are you having problems?  What are your settings?  Any help appreciated.

Thanks

Paul

[Allocator]

Paul,

If you go to Google Mail Settings - Forwarding and Pop/IMAP, you can set up Gmail to forward the reports to your original email account.  It's a bit long-winded, but this will hopefully achieve what you want.

[pcochrane12]

hi paul
i had same problem when using norton 2007 and trying to tie up with yahoo
changed to norton 360 and only have the problem when yahoo is down
hope info of some use
cheers paul
newcastle

[Roadrunner]

Best option I found on my PC's is to ditch Norton altogether :-)

[Allocator]

Yep, fully agree - I use AVG Free anti virus and ZoneAlarm Free firewall

[prbflight]

Still no joy.  Surely I am not the only one on the network that is running Norton Internet Security 2007.  Maybe that's not even my problem?

Paul

[Allocator]

I'd be most suspicious of Norton Internet Security 2007.  It's probably stopping any email contact other than that provided by Outlook. Generally a good thing, you don't want your computer sending out random emails by itself - however, in this case, it's not a good thing.

[Roadrunner]

I'd be most suspicious of Norton Internet Security 2007.  It's probably stopping any email contact other than that provided by Outlook. Generally a good thing, you don't want your computer sending out random emails by itself - however, in this case, it's not a good thing.

Are the emails sent from the local PC or from AirNavs servers. The reason I ask is the ones I send have no clue to me being the sender just state they are from AirNav.....

Alert Time: 2008/03/12 13:45:59
Received Mode-S: AE1172
Received Aircraft: C17

Total flight information:
Flight ID: RCH583
Registration: 02-1100
Aircraft: C17
Routing:
Altitude: 18000
Speed:
Heading:

-
Alert Generated by AirNav RadarBox 2008
http://www.airnavsystems.com
-
Note: Replies to this e-mail will not be read.

[Allocator]

I thought that you couldn't send emails from RadarBox? At least for the Reporter function, they go direct from your Pc to the email address.

This is quite clear on the From/To on the received email which says something similar to:

From: [email protected]

To: [email protected]

Then the report in in the body of the email

----------------------------------------------------------

Report generated by AirNav RadarBox 2008
Advanced Real-time Radar Decoder
http://www.airnavsystems.com

Log Author: Allocator
Location: Shotatton
Country: UK

Generated at 2008/03/03 22:13:41 UTC
Valid for 2008/03/03
561 Aircraft Logged

   Mode S  Regist  Airc  Airline              Date and Time       
   4CA5D9                                     2008/03/03 21:58:22 
   4CA62B                                     2008/03/03 19:15:42 
   34255A                                     2008/03/03 18:14:13 
   4011EF                                     2008/03/03 20:09:41 
   E480FB                                     2008/03/03 22:02:02 

etc

   508015  UR-82027 A124  Antonov Design Bu... 2008/03/03 22:11:39 
   40006E  VP-CAP  CL64  Untitled             2008/03/03 16:39:15 
   42414A  VP-CEO  CL60  Untitled             2008/03/03 19:43:42 
   43C0AD  ZA150   VC10  UK - Air Force       2008/03/03 21:43:12 
   43C146  ZE700   B461  UK - Air Force       2008/03/03 19:18:12 
   43C38B  ZH536   BN2T  UK - Air Force       2008/03/03 18:15:43 
   43C09B  ZJ690   GLEX  UK - Air Force       2008/03/03 18:08:13 
   43C1E3  ZJ704   B412  Royal Air Force      2008/03/03 16:18:55 

 New Aircraft entries have the symbol *

--- End of Report ---