I did
They asked me to contact them again in 1 week which I will do if I cannot resolve problem.
The only think that happened over the last week is we had some lightening on several days, one lot I managed to disconnect box before it got too strong the 2nd set of lightening came on us too quick to react.
Now reception is down around 50 %, I have the polar diagram form before and now.
Before I could see north africa all the time, now after a few days max plot is only half way.
I had hoped to go mobile to do another test with separate aerial, but not managed yet to find time.
I think I will be sending it to be checked out.But only after done second aerial check later this week.