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Author Topic: Sotware Update to 1.3 - Cant Find Driver File?  (Read 15914 times)

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markyeulett

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Sotware Update to 1.3 - Cant Find Driver File?
« on: February 12, 2008, 11:09:03 PM »
Has anyone had a problem with loading the driver ?- my machine cannot find the file in the software... the following message is refturned

ftdibus.sys
File Not Found
Please verify the correct file name was given

I have tried many times and get the same error every time - really frustrating!

AirNav Support

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #1 on: February 12, 2008, 11:09:51 PM »
Do you have an SBS installed as well?
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markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #2 on: February 12, 2008, 11:20:13 PM »
no i don't - only an ARB

when I look at the directory I can find a fdtibus.sys file in the AMD & 386 folders but no .sys file min the main directory folder - should i not see a .sys file?

AirNav Support

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #3 on: February 12, 2008, 11:28:38 PM »
Do a uinstall of the drivers you have for RadarBox then unplug RadarBox and plug it back in, when it asks for the drivers point towards the news ones.
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markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #4 on: February 12, 2008, 11:40:02 PM »
I have done that 10 times and the same problem - can you confirm that I should have a file called ftdibus.sys in my Drivers directory?

If so then there is the problem - it is not there - i have posted a bitmap of my directory showing the avaiulable files - can you email me this one if its supposed to be there?

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AirNav Support

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #5 on: February 13, 2008, 12:25:57 AM »
The ftdibus.sys is found in the two directorys. Point to either AMD if you have AMD system or to the other if you don't.
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markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #6 on: February 13, 2008, 09:08:31 AM »
I do not have an AMD processor and surely the i386 file is for Windows 386 machines - I am running XP?  Anyway I have tried but failed with the message in attached file.

Help! 

Has anyone else out there had this issue?

[attachment deleted by admin]

Allocator

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #7 on: February 13, 2008, 09:50:43 AM »
I do not have an AMD processor and surely the i386 file is for Windows 386 machines - I am running XP?  Anyway I have tried but failed with the message in attached file.

Help! 

Has anyone else out there had this issue?

The driver install uses a number of files that are in different places.



As I remember, the ftdiunin.exe file is in the Windows/System32 directory.

Make sure that you actually look at the name of the file that the driver install is looking for.  If you don't know where it is, use the Windows Search utility to find it, then point the driver install to the correct directory.

Also note that it you get a message at the end to say that the driver installation failed, then you have used the wrong ftdibus.sys file.  I use the file in the i386 directory, even though I have an AMD64 processor, and the file in the AMD directory doesn't work for me.

« Last Edit: February 13, 2008, 09:59:36 AM by Allocator »

markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #8 on: February 13, 2008, 12:13:45 PM »
Thanks aAlocator but I have tried to use both the AMD file and the i386 file and neither work.  Are you saying I should be looking for a different driver that ftdibus.sys.....i should be looking for the ftdiunin file?  Sorry but I am totally confused.  Can't see how upgrading to this new software rev can be so hard!

I have found ftdiunin.exe in the system32 directory,

Allocator

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #9 on: February 13, 2008, 12:30:32 PM »
Thanks aAlocator but I have tried to use both the AMD file and the i386 file and neither work.  Are you saying I should be looking for a different driver that ftdibus.sys.....i should be looking for the ftdiunin file?  Sorry but I am totally confused.  Can't see how upgrading to this new software rev can be so hard!

I have found ftdiunin.exe in the system32 directory,

Look at the message in the window that you posted.  It says:

"Setup cannot find the file ftdinun.ext"

This is the message you get after you have selected the ftdibus.sys file in the Drivers/i386 file.

Right, lets go thought this slowly.

- You plug you RadarBox into a USB port

- You get a message to say "new hardware detected"

- You select "Install from a specific location" (Advanced) - you must not let Windows install automatically and must not let Windows search the Internet.

- You browse to the Program Files/AirNav Systems/AirNav RadarBox 2007/Drivers/i386 directory where the ftdibus.sys file is located

- Click OK and Next

- The install looks for the next file - ftdiunin.exe - see this in the window below:



- Browse to the Windows/System32 directory and you will see ftdiunin.exe

- Click on the ftdiunin.exe file so it is highlighted and you can see it in the file bos at the bottom of the window

- Click OK/Retry and the driver installation will finish with the message "Hardware installed correctly" and you are good to go!

Let me know how you get on.
« Last Edit: February 14, 2008, 08:56:04 AM by Allocator »

markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #10 on: February 13, 2008, 03:29:19 PM »
Allocator - thanks but same problem when I try to load from system 32 directory.  What I cant understand is this file is an uninstall programme?



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markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #11 on: February 13, 2008, 06:05:20 PM »
Air Nav - all gone quiet at your end - I am struggling with this - what do you propose?  Can you shiop me a disc and I can try from that - do I need to clear anything from registry form okd drivers ...... all options welcomed?

AirNav Support

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #12 on: February 13, 2008, 07:04:49 PM »
Uinstall RadarBox 2007 and the Drivers. Start fresh and download the 1.3 version mentioned on our site.

Now unplug the RadarBox and plug it back in. Can you tell us what device it comes up with (Does it ask for drivers)?
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markyeulett

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #13 on: February 13, 2008, 09:13:47 PM »
how do i uninstall the drivers - i have used device manager to do this is that correct?  should I remove the ftidunin.exe file from windows system?

piper-pilot

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Re: Sotware Update to 1.3 - Cant Find Driver File?
« Reply #14 on: February 13, 2008, 10:27:45 PM »
MArk

If you are still having a problem give us a call at the shop and myself or Robin will talk you through it!

Regards

Chris @ ML&S
CHRIS @ ML&S