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Author Topic: Paid for Real Time showing 5 minute delay  (Read 2324 times)

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dl1812

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Paid for Real Time showing 5 minute delay
« on: February 11, 2010, 03:21:45 PM »
Hi All,

I paid for real time a few weeks ago, and all has been well.
However, on opening up RB today, I have a Notice above my Network Flights saying that my data is delayed 5 minutes and I can get real time at extra cost !

Any ideas how to get this corrected ?

MTIA
Dave
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Allocator

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Re: Paid for Real Time showing 5 minute delay
« Reply #1 on: February 11, 2010, 03:35:42 PM »
Contact support direct at [email protected] as they don't monitor the forum all the time and a direct email will generate a report 'ticket'.
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AirNav Support

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Re: Paid for Real Time showing 5 minute delay
« Reply #2 on: February 11, 2010, 03:57:50 PM »
Contact us direct, this usually happens if you enter the incorrect serial number on the order page.
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Contact Customer/Technical support via:
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dl1812

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Re: Paid for Real Time showing 5 minute delay
« Reply #3 on: February 11, 2010, 04:41:18 PM »
Done.

Cheers


Dave
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