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Author Topic: No Answer from Support?  (Read 3478 times)

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GreekSpy2001

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No Answer from Support?
« on: March 24, 2010, 09:56:06 AM »
Sent in a email on the 15th March to support and haven't had a reply.  Support did you you recieve it?


Thanks

Graham

PS I have have checked junk my mail folders

AirNav Support

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Re: No Answer from Support?
« Reply #1 on: March 24, 2010, 10:06:23 AM »
There are no tickets in the support system at the moment so everything has been replied too. Do you have a ticket id that we can check?
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

GreekSpy2001

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Re: No Answer from Support?
« Reply #2 on: March 24, 2010, 10:18:05 AM »
never recieved a ticket id.  Will resend can you let me know if it gets into system in next 30 mins?

Graham

GreekSpy2001

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Re: No Answer from Support?
« Reply #3 on: March 24, 2010, 10:19:52 AM »
JUst sent 10:19am GMT

AirNav Support

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Re: No Answer from Support?
« Reply #4 on: March 24, 2010, 10:25:22 AM »
Ok, just as a FYI, if you don't get a ticket id then that means we haven't got the email.

In your case we did get the email now but its blank. Can you use the support form instead?
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

GreekSpy2001

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Re: No Answer from Support?
« Reply #5 on: March 24, 2010, 10:35:17 AM »
Strange how nothing was in the email.  Don't have that problems sending anywhere else.  Do you accept html email?

Have used the contact form from the link in you footnote.  Can you confirm you have recieved that?

Graham

AirNav Support

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Re: No Answer from Support?
« Reply #6 on: March 24, 2010, 10:47:04 AM »
Ok we have got it now, it looks as if you were sending images which were causing issues in the ticket system. We will reply to you via the ticket system to your query.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

GreekSpy2001

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Re: No Answer from Support?
« Reply #7 on: March 24, 2010, 10:53:34 AM »
Haven't sent images yet, just offered. Email was in html format.

AirNav Support

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Re: No Answer from Support?
« Reply #8 on: March 24, 2010, 10:57:51 AM »
The html email was larger than 100kb which is not sensible, system probally flagged it as spam or a virus message.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

GreekSpy2001

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Re: No Answer from Support?
« Reply #9 on: March 24, 2010, 10:58:45 AM »
OK just replied to your first email question.  Please confirm its not blank

Graham