I (Support) am in a difference place to the hardware guys who are sending it. So when they send us a email then will advise you guys.
If I was launching a new product and wanted plenty of sales I would keep the first customers
very happy as they could be the key to future sales.
I asked the other day how orders would be dispatched (what service) so that I could know when to look out for the delivery man. I was told we would be advised when sent. Either the lack of information means they have not been dispatched - or (because one of your people has said on another site that all preorders have been sent) that you have forgotten what you said you would do in other threads.
Also as DaveG says a telephone call by you to the right people would help us all.