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Author Topic: Help Please  (Read 6474 times)

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Canonjohns40D

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Help Please
« on: December 14, 2009, 08:48:21 PM »
I had posted this elsewhere but the problem continues any help appreciated please.
Hmmmm!!!!

i noted a short time ago a huge increase in the number of flights I have been getting recently. Over 2000 shown in my flights reporter. Thrilled that the increase was there I had a look to see what was happening and got this aircraft:-

4CA4F5 RYR6127 EGSS-EGAC  EI-DPR B738 Ryanair 2009/12/14 17:22:40  
  
It started at 17.22:40 and the last one was timed at 17.51.56, constant hits seconds apart same flight number.
 
Then
Aaarrrrggghhhhhhhh!!!!

See post below. It's at it again EI-DPR is showing multiple hits on my flights reporter this evening again.This time flight number is RYR8277 it started appearing at 18.34:09 and finished at 19.31:24. Leaving me a staggering count 0f 4333 flights today.

What is going on please??? Anyone else getting this???

And now
Ssssshhhhh EI-DPR is on the ground. NOOOOOOOOOOOOOOOOO!!!

Now this one has started

400B84 BMA4KD EIDW-EGLL G-DBCF A319 BMI British Midland  2009/12/14 20:05:30
400B84 BMA4KD EIDW-EGLL G-DBCF A319 BMI British Midland  2009/12/14 20:36:23
Now my flights reporter showing a total today of 5038
And he has just appeared again as
400B84 BMA8KD EIDW-EGLL G-DBCF A319 BMI British Midland  2009/12/14 09:19:34

Please what is happening is it just my box?

John
« Last Edit: December 14, 2009, 08:57:32 PM by Canonjohns40D »
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Canonjohns40D

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Re: Help Please
« Reply #1 on: December 14, 2009, 09:09:53 PM »
Well I wanted more flights recorded and I'm getting them, there must be a problem? Anyone offer help or seeing the same flights please?
 Now another one

4CA6C4 EIN67X LHBP-EIDW EI-DVI A320 Aer Lingus 2009/12/14 20:50:04
4CA6C4 EIN67X LHBP-EIDW EI-DVI  A320 Aer Lingus2009/12/14 21:02:47

Total my flights reporter now 6141.

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

AirNav Support

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Re: Help Please
« Reply #2 on: December 14, 2009, 09:14:50 PM »
Have you tried closing RadarBox, restarting your machine. Sounds like a some corruption either software or whats being sent through via the cable.
Contact Customer/Technical support via:
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Canonjohns40D

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Re: Help Please
« Reply #3 on: December 14, 2009, 09:18:56 PM »
Thanks support i'll try a restart. Did the post on the other thread get removed please? or am I cracking up???

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

AirNav Support

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Re: Help Please
« Reply #4 on: December 14, 2009, 09:23:59 PM »
I did, as you started posting everywhere :) Please keep it to one thread only.
Contact Customer/Technical support via:
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Canonjohns40D

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Re: Help Please
« Reply #5 on: December 14, 2009, 09:33:20 PM »
Sorry I had been on that thread and started to report this issue. I was getting no response and thought I should try a new thread. Wrist slapped and accepted.. I closed the machine down at 21.20pm and my flights recorder was 6157. After the restart 21.32pm It is currently6170 so seems to be slowed down again. I'll keep an eye on it thanks again.
John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Canonjohns40D

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Re: Help Please
« Reply #6 on: December 14, 2009, 10:58:04 PM »
HI Support it appears not to have been resolved?

4CA1B3 RYR65 LFOB-EGPK EI-DAD B738 Ryanair 2009/12/14 22:13:06
4CA1B3 RYR65 LFOB-EGPK EI-DAD B738 Ryanair 2009/12/14 22:43:32

Total count now on Myflights reporter 7460. Any ideas how to resolve this issue would be appreciated.

John
« Last Edit: December 14, 2009, 11:24:12 PM by Canonjohns40D »
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Canonjohns40D

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Re: Help Please
« Reply #7 on: December 15, 2009, 08:21:02 AM »
HI Support it's happening again today, is there no answer please?

4CA4F5 RYR6122 EGAC-EGSS EI-DPR  B738 Ryanair 2009/12/15 06:38:22
4CA4F5 RYR6122 EGAC-EGSS EI-DPR  B738 Ryanair 2009/12/15 07:04:18

Multiple hits often only seconds apart.

Since midnight last night the my flights reporter count is 1405.

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

AirNav Support

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Re: Help Please
« Reply #8 on: December 15, 2009, 08:34:51 AM »
The last two posts, the flights are about 30 mins apart, are they coming in and out of your reception area?
Contact Customer/Technical support via:
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Canonjohns40D

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Re: Help Please
« Reply #9 on: December 15, 2009, 01:08:50 PM »
HI Support at work so only getting your mesage now. Just to clarify I am raising this as an issue as the times recorded are the start and finish times on all my posts. In all the cases I reported, I was getting hundreds of hits per aircraft, between these times, and often only seconds apart.

I cant check the current position from here but it was still happening before I left for work. This morning 1405 records had been recorded on my flights recorder recorded between midnight last night and 8.15am.

Clearly something is wrong and I have as suggested shut down the radarbox and computer with no change.

John

Edit sent contact to Support via other means re this.
« Last Edit: December 15, 2009, 01:49:28 PM by Canonjohns40D »
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Canonjohns40D

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Re: Help Please
« Reply #10 on: December 16, 2009, 10:20:00 PM »
Hi all this problem is still occuring on my system and I have been in touch with support. I have tried their suggestions but no change. I'm still waiting for further advice.

Anyone else has this multiple recoding of the same aircraft occur please?

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Allocator

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Re: Help Please
« Reply #11 on: December 16, 2009, 10:37:42 PM »
Nope, I haven't seen this at all so I don't know what to suggest John.

Canonjohns40D

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Re: Help Please
« Reply #12 on: December 16, 2009, 10:55:22 PM »
Cheers Allocator, It has slowed down this evening but up to about 7pm was occuring with Ryanair Aircraft in particular?
My flights recorder for today shows 6815 records. The majority are these multiples ofte a second apart!! Anyhow support might suggest something else.

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

Spaice

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Re: Help Please
« Reply #13 on: December 17, 2009, 07:58:10 AM »
I reported this very same issue back on September 26, without a response, it is an issue, I had many aircraft that had hundreds of concurrent entries seperated by one second.

Canonjohns40D

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Re: Help Please
« Reply #14 on: December 17, 2009, 10:56:16 PM »
HI Airnav support sorry but this is getting frustrating now as the multiple hits continue to be recorded daily. I had gone of the forum via support for assistance but this past two day I have reported the problem without the courtesy of a reply!!! So here it is in the open forum

Please what can I do to stop this happening.

Yours very frustrated

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.