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Author Topic: Email alerts  (Read 4846 times)

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news46

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Email alerts
« on: November 10, 2009, 11:16:02 PM »
Hi,

My email alerts have stopped working.

I was using 3.06 Beta for quite a while without problems and suddenly the alerts stopped sending emails.  The software indicates email has been sent but I don't receive them.

I upgraded to 3.08 Beta and the same problem exists. 

Network content displays properly.

Any ideas?

Please and thanks

Tom

DaveReid

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Re: Email alerts
« Reply #1 on: November 10, 2009, 11:43:42 PM »
My email alerts have stopped working.

I was using 3.06 Beta for quite a while without problems and suddenly the alerts stopped sending emails.  The software indicates email has been sent but I don't receive them.

I upgraded to 3.08 Beta and the same problem exists. 

Network content displays properly.

Any ideas?

V3 alerts are sent through the AirNav server, instead of direct from your PC.

So if the server is down, as it has been, no alerts for either local or network flights.

Don't ask me why AirNav have done it this way, the previous method worked fine as far as I can see.
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AirNav Support

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Re: Email alerts
« Reply #2 on: November 10, 2009, 11:47:15 PM »
We are looking at the emails now.

We did it this way as customers begged us for it :)  as stmp servers on some ISPs were blocking any mail they would send via RadarBox software.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Fenris

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Re: Email alerts
« Reply #3 on: November 10, 2009, 11:48:23 PM »
I had thought you were going to make in configurable, with a default that does it the current way.

DaveReid

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Re: Email alerts
« Reply #4 on: November 10, 2009, 11:50:00 PM »
We are looking at the emails now.

We did it this way as customers begged us for it :)  as stmp servers on some ISPs were blocking any mail they would send via RadarBox software.

OK, understood.

In view of the recent problems, you might want to give users a choice as to whether alerts go via your server or their ISP.
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AirNav Support

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Re: Email alerts
« Reply #5 on: November 10, 2009, 11:52:38 PM »
We will look into for future versions (not version 3.x) 

Howver the case of the last few days were rare and its been like this for a while without any concern from anyone.

Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Fenris

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Re: Email alerts
« Reply #6 on: November 10, 2009, 11:55:30 PM »
Yes, it's a fairly minor thing until everything stops working!

Did this make it into the feature wish list?

news46

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Re: Email alerts
« Reply #7 on: November 13, 2009, 12:47:36 AM »
Thanks all for the replies...my alerts are still not working.  It would be nice if there was some ability to use our own mail servers.  I have other software running with email alerts...they all allow you to set up custom mail servers including port numbers. Not sure why Airnav would force you to use theirs.

Airnav...any estimate when this will be resolved?

Canonjohns40D

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Re: Email alerts
« Reply #8 on: November 13, 2009, 12:52:10 AM »
Just for info my midnight email log did not issue again.

John
Hi I'm John... and I'm a Radarbox User. I'm based in Bangor Co Down Northern Ireland.

t1mb0

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Re: Email alerts
« Reply #9 on: November 13, 2009, 07:41:19 PM »
It might be worth considering getting a bit of(well, any) redundancy built into your emailing server.
It's quite a nice feature when it works, but you only have one server?
12m SE of EGHI

AirNav Development

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Re: Email alerts
« Reply #10 on: November 13, 2009, 10:30:42 PM »
This has nothing to do with the email server.
It is related to our recent change/upgrade in request processing technology. We have made a few migrations on our server and despite everything working Ok now (average response times for NW requests down to less tahn 0.5 secs) we are still having problems with photos and email requests from the application.

We are working on it and expect good news in 1 to 3 days.

MikeC

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Re: Email alerts
« Reply #11 on: November 13, 2009, 10:54:54 PM »
Quote AirNav today in respect of photo download issue:

This is the server issue, so it occurs on any version, we are aware of that.

Make up your minds!

AirNav Development

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Re: Email alerts
« Reply #12 on: November 13, 2009, 11:17:03 PM »
Explained above.