I have a fairly new RB 2009 purchased from ScannerMaster in the USA. I installed it first on a Dell desktop using the included USB cable and all seems to work well.
I wanted to use it on a different box so I installed the software on an HP desktop (WinXP-Pro, and all seems to be working well until the RB application quits for some reason after an hour or 2. I leave the computer on 24/7 and just shut off the monitor when I go to sleep. I have all the power saver and screen savers turned off, and there is nothing listed in the Event Viewer. There is no error message, the application just politely stops and goes away.
ON a third computer (MacBookPro, WinXP-Pro) I installed the software so I can bring it with me on the road. I connect the RB to the USB port with the same USB cable and it works fine for a few minutes but after 5 minutes or so it stops processing hardware flights. The Hardware button stays green and I still receive Network flights, the RB's USB light is green, the blue and white lights are off.
My questions are:
1) On the HP Desktop, any idea why the application will just go away without notice or error message?
2) On the MacBook Pro, any idea why the RB will just seem to stop communicating with the computer?
3) Am I correct in presuming that we are allowed to install the software on multiple computers since the RB itself acts as a sort of hardware key?