We are back Online

[AirNav Development]

To all our users

As you may have noticed we have experienced a total outage of our main server during the last 48 hours. As our support previously explained we had been experiencing problems with our old server for the last 3 weeks. We were preparing everything to make a smooth change to the new server but, unfortunately, the old server crashed completely earlier this week.

We have had our tech team working H24 to restore, one by one, the more than 40 services we have running on our main server and we were able to have the network features (for both AirNav Live Flight Tracker and RadarBox) running 24 hours after the crash. After that is was the web site, email server, several backup configurations, etc.

Again thanks for all your patience with this issue. We will do our best to have all our company services running normally as soon as possible.

[spikem]

Can't beat reliable honest customer communication and service. Many thanks and well done.

[dl1812]

Well done Guys, and thanks for your efforts.

Sometimes it's only when you don't have something that you realise how much you use and rely on it....

Keep up the excellent work


DL

[AirNav Development]

Tks a lot for all your support. We are still working on server updates and how to optimize several tasks. Work should only be finished in 5 days.

[AirNav Development]

As a curiosity below the stats for RadarBox Network last week, when we changed our server. The good news is that everything is back to normal now with some minor exceptions, still to be corrected. The new server is performing as expected with 100% uptime stats.

Date Outages Downtime Uptime%
2009-01-19 Mon 1 19 hrs, 50 mins, 55 secs 13.702%
2009-01-20 Tue 2 23 hrs, 19 mins, 29 secs 2.814%
2009-01-21 Wed 0 6 hrs, 59 mins, 31 secs 70.867%
2009-01-22 Thu 1 0 hrs, 20 mins, 1 secs 98.610%
2009-01-23 Fri 5 1 hrs, 40 mins, 6 secs 93.049%
2009-01-24 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2009-01-25 Sun 0 0 hrs, 0 mins, 0 secs 100.000%

[pjwood123]

Excellent service and total transparency with the customer = well deserved success. Many thanks.

Philip Wood

[CoastGuardJon]

AirNav, I can only echo Philip's comments, but may I make an unbiased  suggestion (it doesn't affect me, as I haven't started my network subscription yet) : as a gesture of good faith and by way of apology for the outage, increase all subscriptions that were running at 18/01/09 by a week before renewal is due.