New user with possible hardware problem - no USB or signal lights

[QF1]

I was very pleased to receive my Radarbox today, but not so pleased that I cannot get it working, so hope it is something simple.  I think that the instructions are a little contradictory:

1) Quick install suggests connecting hardware first, before software
2) Once installed, instructions in help, suggest to install software first

Anyway, I have tried both methods, after uninstalling and re-installing.  The green power light works, but nothing from the USB or Signal lights (except a brief blue flash, when I connect or disconnect the USB from the notebook).  I have tried the USB cable that came in the box and also a spare, with the same results.  On the main screen I can see that it says "Hardware checking", but I don't have a connection.  I have checked in Device Manager and it says that latest drivers are correctly installed.

Any suggestions most welcome.

Cheers
Mark

[Allocator]

Mark,

When you are checking the Device Manager, My Computer > Properties > Hardware  can you see AirNav RadarBox as a device in the USB device section?

See the Help file or PDF manual in the RB 2009 folder - Troubleshooting, Hardware connection

Do you have a Firewall installed that is stopping the RadarBox software communicating with the hardware?

[QF1]

I am trying another re-install.  But, to answer your questions - I am using Vista and can see AirNav Radarbox in the USB controllers and is states that "The Device is working properly".

Firewall is switched off.

Cheers
Mark

[QF1]

Interesting though, when I click on the icon to "safely Remove Hardware", the Radarbox is not listed as a device - would this be correct?

[besty]

Doesn't show on my safely remove hardware listing either. Have you installed it to the default settings in Vista? I have Vista on a laptop and used the C drive instead of the program files, don't know if that would make any difference, read about Vista troubles on here.

[Allocator]

I am trying another re-install.  But, to answer your questions - I am using Vista and can see AirNav Radarbox in the USB controllers and is states that "The Device is working properly".

Firewall is switched off.

Cheers
Mark

Mark,

When you right click on AirNav RadarBox in the Device Manager, what driver is listed?

Does it say:

Driver Provider: Primetec

Driver Date: 27/06/07

Driver Version: 2.2.4.0

I think that you may have the wrong driver installed.

[QF1]

Driver Provider: AirNav Systems

Driver Date:  27/06/07

Driver Version:  2.2.4.0

Digital Signer:   Not digitally signed

[QF1]

I have used the driver that came on the 2009 CD.  Is that correct?

Cheers
Mark

[Allocator]

Right, that's close enough - the new drivers are listed as AirNav rather than Primetec

So, that's me out of ideas I'm afraid.  You have the correct drivers installed and the hardware is connected but the software isn't seeing it.

I'm not a Vista user, so I can't help you with that.

Can you see Network traffic OK?

[QF1]

In driver details, it does say that the Provider is FTDI Ltd - is that correct?

[AirNav Support]

Can you try on another machine or another USB port on your machine?

[QF1]

I have tried other USB ports. I will now try a different machine as I am at home now.

[Allocator]

Mark,

Install the software first and make sure that you do install the RB drivers rather than letting Windows "do its own thing" by connecting to the Internet or installing the drivers automatically.

Also, note that you have to install the driver for each USB port individually.  If you swap USB ports, then you have to install the drivers for the new port.

You said that the driver provider was FTDI - I think that this is wrong and that this is a generic driver.

Try "Update Driver" from the RadarBox Hardware properties window and browse to the AirNav RadarBox 2009/Drivers directory - goodness knows where this is in Vista - tarbet will be able to help.

[QF1]

OK, the good news it works on a Win XP PC, but now I need some advice on installing in Vista on my notebook.

Thanks

[AirNav Support]

Are you using Vista 64bit or Vista SP3?