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Author Topic: radarbox disconnects after few hours ?  (Read 7279 times)

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asiawatcher

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radarbox disconnects after few hours ?
« on: December 08, 2008, 07:49:03 PM »
my radarbox is connected to a computer working 24/7 and i connect to it through remote desktop to see the airplanes

i have noticed every few hours or sometimes after 10 hours or a day radarbox will disconnect from the usb port and the software will say "HARDWARE DISCONNECTED" and show the red icon problem gets solved if i disconnect the usb port and reconnect it and i know that after few hours ill find it disconnected again or after 1 day

is this normal ?

cheers

Allocator

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Re: radarbox disconnects after few hours ?
« Reply #1 on: December 08, 2008, 08:19:12 PM »
Have you got any power saving modes activated?  Maybe the PC/USB port is going to sleep.  I don't run RB 24 hours, but it's on almost all the time I'm awake and it's never disconnected itself.

oceans777

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Re: radarbox disconnects after few hours ?
« Reply #2 on: December 08, 2008, 08:59:46 PM »
Check in your power settings - many computers have an option to disable USB ports or other ports automatically when entering a lower power state. Disabling this option should do it. Or you can set the Windows power scheme to Always On which keeps the CPU and everything running at full speed at all times and disables any power saving, I'm pretty sure. Setting to Home/Office or Laptop allows the CPU to scale down and may start disabling ports if it thinks not in use or is set to time out.

If you don't see the option to stop USB from sleeping in power,  and are running Windows XP: 
Go to Start, Run and type devmgmt.msc, hit enter.
The Device Manager should open. Scroll down to the USB at the bottom.
Open "USB Root Hub" properties (there are probably several of these listed).
Look for the Power tab and note the devices it shows attached.
On one of the root hubs you should see the Airnav Radar Box listed.
Now go over to the Power Management tab on that hub and clear the check mark in "Allow the computer to turn this device off to save power."

Close Device Manager and it should prevent XP from putting that USB connection to sleep. Not sure if you need to reboot but probably do for it to take effect.


Note that this may shorten battery life slightly on a laptop but can do no other harm.
 
« Last Edit: December 08, 2008, 09:05:42 PM by oceans777 »

asiawatcher

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Re: radarbox disconnects after few hours ?
« Reply #3 on: December 08, 2008, 10:10:19 PM »
thanks a lot will try that and see

cheers

asiawatcher

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Re: radarbox disconnects after few hours ?
« Reply #4 on: December 09, 2008, 08:03:04 AM »
did as i was advised it was working great all evening now disconnected again

please note lights still flash on unit only the software sees it as disconnected


Allocator

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Re: radarbox disconnects after few hours ?
« Reply #5 on: December 09, 2008, 08:08:18 AM »
Is the disconnection happening at a particular time of day, or after the PC has been running for a certain number of hours?  I still think that you should look to your setup in the first instance and do a bit more investigation.

the complication here is that you are accessing your PC remotely.  What happens if you are at your PC and using it, do you still get the disconnect?

oceans777

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Re: radarbox disconnects after few hours ?
« Reply #6 on: December 09, 2008, 11:44:04 AM »
I bet your home router reassigns DHCP addresses or something in the network boots you off after 24. Maybe your ISP?

asiawatcher

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Re: radarbox disconnects after few hours ?
« Reply #7 on: December 09, 2008, 11:45:24 AM »
but radarbox is connected with usb nothing to do with router  :/

oceans777

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Re: radarbox disconnects after few hours ?
« Reply #8 on: December 09, 2008, 11:53:58 AM »
So Radar Box is still flashing blue and white lights or only blue but the Radar Box software shuts down or Remote Desktop just disconnects? Not sure what is shutting down...

oceans777

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Re: radarbox disconnects after few hours ?
« Reply #9 on: December 09, 2008, 11:55:29 AM »
Also Allocator has a great point, what happens without remote desktop?

oceans777

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Re: radarbox disconnects after few hours ?
« Reply #10 on: December 09, 2008, 12:05:22 PM »
sorry, I re-read your first post and understand now. Still seems like a USB issue and you're right, the router could not disconnect the USB hardware. Not sure whats causing it - mine will run for days with no problem.

HadNav

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Re: radarbox disconnects after few hours ?
« Reply #11 on: December 10, 2008, 04:45:02 AM »
asiawatcher. Your motives here are understood by me :)

asiawatcher

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Re: radarbox disconnects after few hours ?
« Reply #12 on: December 10, 2008, 06:46:38 AM »
what do you mean hadnav ?

nbquidditch

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Re: radarbox disconnects after few hours ?
« Reply #13 on: December 10, 2008, 07:32:34 AM »
Hey guys I had this problem for a while and tried lots of stuff. Then I simply changed my USB lead in the end & haven't had a problem since! I posted on several occasions regarding this.
http://www.airnavsystems.com/forum/index.php?topic=1665.0

Hope this helps & good luck.

asiawatcher

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Re: radarbox disconnects after few hours ?
« Reply #14 on: December 10, 2008, 07:52:30 AM »
you changed the default usb cable that came with radarbox ?