I cant see what the problem is, this forum is full of advice and infomation for anyone to find, and as for it being 'web only' sales thats the way things are going these days, If I remember correctly, I bought my unit over the web, and by chance from 'Rocket Radio' and as far as a demo, all I had was the free download from AirNavs site which was enough to convince me to buy. Ive had problems but sorted them out, not had to keep ringing for customer support or anything, others may have problems, but customer support from AirNav on this forum seems very good indeed.