Hi Andy,
I too am an ex SBS user,my unit after buying the RB its in its box gathering dust,like you say,no back up from Kinetic etc,etc,Its a different world on here,the people are very,very helpful and AirNav LISTEN to their users and take on board what they say AND ACT on it.You will never look back when you get your RB,its way,way ahead of the dust gatherer.