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Author Topic: Network Down ?  (Read 19633 times)

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Allocator

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Re: Network Down ?
« Reply #15 on: July 24, 2007, 04:51:56 PM »
Is the network down?

Tue 24 Jul 16:51 UTC

Allocator

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Re: Network Down ?
« Reply #16 on: July 24, 2007, 05:32:06 PM »
Is the network down?

Tue 24 Jul 16:51 UTC

Is it just me then who can't access the network data at the moment?

Allocator

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Re: Network Down ?
« Reply #17 on: July 24, 2007, 05:39:24 PM »
That did the trick - network back online at 17:38 UTC - although only 178 aircraft which seems a bit low.  Maybe it will build up as it collects shared data.

Allocator

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Re: Network Down ?
« Reply #18 on: August 05, 2007, 09:15:39 AM »
The Network appears to be down at the moment.

Sun 5 Aug 07 0915 UTC

Edit:

Still down at 10:11 UTC

Edit:

Still no network connection at 11:54 UTC :-(

Edit:

Still waiting at 14:13 UTC
« Last Edit: August 05, 2007, 02:13:50 PM by Allocator »

DaveG

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Re: Network Down ?
« Reply #19 on: August 05, 2007, 02:17:40 PM »
Just so you know its not just you :)

No network here at 14:17 UTC
Cornwall, UK

AirNav Support

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Re: Network Down ?
« Reply #20 on: August 05, 2007, 02:39:11 PM »
We are investigating the issue. Up till now we had 99% uptime rate for the network. Please bear with us.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

Allocator

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Re: Network Down ?
« Reply #21 on: August 05, 2007, 03:12:10 PM »
Just so you know its not just you :)

No network here at 14:17 UTC

Thanks DaveG, I did start to wonder .........

Allocator

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Re: Network Down ?
« Reply #22 on: August 05, 2007, 03:13:06 PM »
We are investigating the issue. Up till now we had 99% uptime rate for the network. Please bear with us.

Thanks AirNav.  There is bound to be the odd network outage every now and then.
« Last Edit: August 05, 2007, 04:24:40 PM by Allocator »

AirNav Support

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Re: Network Down ?
« Reply #23 on: August 05, 2007, 04:17:13 PM »
Should be working now. These things unfortunately do happen.

If you notice an issue such as this please email support asp and we will investigate.
Contact Customer/Technical support via:
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Allocator

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Re: Network Down ?
« Reply #24 on: August 05, 2007, 04:24:25 PM »
Should be working now. These things unfortunately do happen.

If you notice an issue such as this please email support asp and we will investigate.

Thanks, Network confirmed back up.

My next question was going to be who to contact if there is an outage, but you've answered that.  I'll go direct to Support next time.  I tend to post to this forum to make sure that it is the newtwork and not just me with a problem.

DaveG

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Re: Network Down ?
« Reply #25 on: August 05, 2007, 04:43:43 PM »
Hmmm  Still down for me at 16:43 UTC
Cornwall, UK

AirNav Support

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Re: Network Down ?
« Reply #26 on: August 05, 2007, 04:53:03 PM »
Restart the app if you cannot connect as its definitely online
Contact Customer/Technical support via:
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DaveG

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Re: Network Down ?
« Reply #27 on: August 05, 2007, 05:07:13 PM »
okay restarting app done the trick, but why the need to restart?
Cornwall, UK

AirNav Support

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Re: Network Down ?
« Reply #28 on: August 05, 2007, 05:45:14 PM »
It should keep retrying to connect, but after certain amount of retries it gives up (such as instance where you might disconnect from the net) to save resources.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]