Question Marks by aircraft

FunFly · October 24, 2023, 06:23:07 PM

Hi Alan,

I've sent several emails over the past few months asking for any update and keep getting the response they will ask the dev...which of course they never reply back to me with an update. I'm now trying to call them at (813) 995-3211 but it just goes to a generic voicemail. Do you know if that is correct phone number or what phone number I can try?

Runway 31 · October 24, 2023, 06:32:05 PM

Thats a phone service in the US, their main office is in Lisbon Portugal. I have advised the CEO

Alan

FunFly · October 24, 2023, 06:47:28 PM

Thanks Alan.

I just found this phone number that at least seems to be to the AirNav voicemail system 1-800-401-2474 (US). I will try it and see if I can get anywhere/reply with AirNav. Not looking good though.

It would be nice if AirNav would acknowledge and fix this issue some of us are having. I'm using one of their XRange2 boxes that I purchased. Not sure if they would be willing to replace the XRange2 if their software broke it. Otherwise I will just unplug it and move on to another site to feed.

I'll report back here for others if I have an update.

Runway 31 · October 24, 2023, 07:12:41 PM

As stated I have forwarded it on to the CEO. As far as I am aware you are the only person havin this issue of a qustion mark at every aircraft

Alan

FunFly · October 24, 2023, 07:19:25 PM

Thank you Alan for doing that...much appreciated.

I believe a couple other forum members (Vantage and Turbo) mentioned on page 1 of this thread they were having same/similar issue as well...unless I misunderstood.

vantage · October 24, 2023, 08:08:39 PM

Quote from: Runway 31 on October 24, 2023, 07:12:41 PM
As stated I have forwarded it on to the CEO. As far as I am aware you are the only person havin this issue of a qustion mark at every aircraft

Alan

Quote from: FunFly on October 24, 2023, 07:19:25 PM
Thank you Alan for doing that...much appreciated.

I believe a couple other forum members (Vantage and Turbo) mentioned on page 1 of this thread they were having same/similar issue as well...unless I misunderstood.

FunFly is correct: He is *NOT* the only one having this problem. As I documented in Reply #6 on: August 30, 2023, 04:35:25 PM in this thread I have had the same problem for months.

Runway 31 · October 25, 2023, 05:32:49 PM

Thanks for that Vantage, i must adnit I didnt look back in the thread can you provide me with your receiver number and your email address, PM me with the info

Alan

FunFly · October 25, 2023, 05:43:47 PM

Alan - sent my information via PM to you. Wasn't sure if you needed mine as well or not.

Thank you.

Runway 31 · October 25, 2023, 05:44:13 PM

FunFly

At the request of the CEO can you provide me with the email address you used to contact support with your queries. Please PM me with your details. He also asked for your receiver serial number but I note it is PGANRB501139 and have passed it on

Just noted your reply, thanks

Alan

FunFly · October 25, 2023, 05:47:14 PM

Hi Alan,

Email I sent in the PM is the one I have used for corresponding with RadarBox Support.

Runway 31 · October 25, 2023, 05:53:12 PM

Al passed on to the CEO Jon

Alan

vantage · October 25, 2023, 06:00:44 PM

Quote from: Runway 31 on October 25, 2023, 05:32:49 PM
Thanks for that Vantage, i must adnit I didnt look back in the thread can you provide me with your receiver number and your email address, PM me with the info

Alan

Hi Alan,
I PM'd the info to you just now.

Runway 31 · October 25, 2023, 09:25:00 PM

Thanks Vantage, passed on

Alan

FunFly · November 15, 2023, 03:35:21 PM

Alan - happy to report it appears to be fixed as of this morning. No question marks by the aircraft. Looks like they may have made an update / bug fix. Hopefully others that reported the same problem are seeing their issues are fixed as well.

Please pass on the results if you can and a big thank you!

vantage · November 15, 2023, 04:26:31 PM

I'd say it's 99% fixed. I'm still getting a few ?s: