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Author Topic: Invalid email/password  (Read 3518 times)

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gilemery

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Invalid email/password
« on: July 14, 2023, 01:08:36 PM »
Good morning,

Was able to install 6.02.003,  it is recognizing my Flightstick, I have a valid radarbox account..

But..

When I enter the username and password  I get an error  that says invalid email/password.

Have started the program as an administrator, both do not work.

Have sent an email to support but they have not responded in a bit to the next steps.  Thoughts?


Runway 31

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Re: Invalid email/password
« Reply #1 on: July 14, 2023, 08:22:35 PM »
Suggest that only support can help if you dont hear by tomorrow let me know

Alan

gilemery

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Re: Invalid email/password
« Reply #2 on: July 15, 2023, 07:18:36 PM »
Heard that they have to refer to their developers.
Is this an issue related to a server on their side?


Tried installing the application on two other systems and they all have the same error.

Runway 31

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Re: Invalid email/password
« Reply #3 on: July 16, 2023, 06:11:43 PM »
No idea on that but the developers will hopefully fix the issue you are having at the start of the week

Alan

gilemery

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Re: Invalid email/password
« Reply #4 on: July 19, 2023, 01:00:52 PM »
Hi Alan,

I replied on my email to support on Monday and just now,  I have not heard anything back from them.  Is this typical, or do you have any other suggestions?

Runway 31

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Re: Invalid email/password
« Reply #5 on: July 19, 2023, 03:34:30 PM »
I am advised that the issue was escalated with the developer this morning on receipt of your email

How do you know V6 is recognising your stick if you cant open it?

Alan
« Last Edit: July 19, 2023, 05:55:35 PM by Runway 31 »

gilemery

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Re: Invalid email/password
« Reply #6 on: July 20, 2023, 11:18:33 AM »
When the app boots the splash screen says that it recognizes the device,  but really not sure since I can't login to the app to see if it works.

Runway 31

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Re: Invalid email/password
« Reply #7 on: July 20, 2023, 11:56:57 AM »
Do you have a station ID yet?

Alan

gilemery

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Re: Invalid email/password
« Reply #8 on: July 20, 2023, 01:11:33 PM »
Have done none of that - the directions on the legacy page seem like the stick should work with the legacy software.  Unless those directions are not clear.  I cant log into the application at all to see how it works.

Runway 31

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Re: Invalid email/password
« Reply #9 on: July 20, 2023, 05:12:55 PM »
I presume you have downloaded and installed the stick drivers as well as the software?
https://www.airnavsystems.com/Download/ANRB/Drivers/microRadarbox-Drivers-20150411.exe

Alan
« Last Edit: July 20, 2023, 05:15:28 PM by Runway 31 »

gilemery

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Re: Invalid email/password
« Reply #10 on: July 20, 2023, 05:53:48 PM »
Yes,

The issue is the application is not recognizing my radarbox24  username and password that I created.  I verified that it is correct by logging into the web site.

The application sees the device,  just cant log into it

Runway 31

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Re: Invalid email/password
« Reply #11 on: July 20, 2023, 08:25:49 PM »
Thanks, I was just making certain

In the meantime the data sharer software http://www.airnavsystems.com/download/rb24/RB24DataShare120Setup.exe should hopefully allow you to see your data on RB

Once it is up an running advise support of your EXT***** sharer ID and they will link it to your account

Alan
« Last Edit: July 20, 2023, 08:32:01 PM by Runway 31 »

gilemery

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Re: Invalid email/password
« Reply #12 on: July 21, 2023, 11:24:11 AM »
Datashare doesn't work without a valid account, I get the same username/password error..


oh well, I guess i have to wait

Runway 31

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Re: Invalid email/password
« Reply #13 on: July 21, 2023, 01:21:25 PM »
Lucky white Heather!!  Have you tried creating a new account

Alan

gilemery

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Re: Invalid email/password
« Reply #14 on: July 21, 2023, 01:31:59 PM »
I have three accounts now under different email addresses,  and none of them work when going to log into the AirNav V6 radar box account,