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Author Topic: Can’t connect to airnav server  (Read 1856 times)

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daisy232232

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Can’t connect to airnav server
« on: November 10, 2022, 04:51:17 PM »
Hi all, I’m having problems with RadarBox on my raspberry pi, I’ve installed it but it won’t connect to the servers! I’m using Adsbex image and have Flightradar24 and flightaware also plane finder all running and they run fine, just can’t get RadarBox running and it’s all installed, I’ve been trying for days and I’m going out of my head

Oh I’ve already got a sharing key btw this is a reinstall

Runway 31

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Re: Can’t connect to airnav server
« Reply #1 on: November 10, 2022, 06:39:22 PM »
What is the contents of your ini file, hide your key when posting

Alan

daisy232232

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Re: Can’t connect to airnav server
« Reply #2 on: November 10, 2022, 08:01:23 PM »
[client]
network_mode=true
log_file=/var/log/rbfeeder.log

key=xxxxxxxx

sn=EXTRPIxxxxx

lat=xxxxxxx

lon=xxxxxxxx

[network]
mode=beast
external_port=30005
external_host=127.0.0.1

[mlat]
autostart_mlat=true
#mlat_cmd=/usr/bin/python3.9 /usr/bin/mlat-client

[dump978]
#dump978_enabled=false

It says can’t connect to airnav servers? But my other 3are feeding fine FR24,FA, and PF

daisy232232

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Re: Can’t connect to airnav server
« Reply #3 on: November 10, 2022, 08:55:28 PM »
permitted by applicable law.
Last login: Thu Nov 10 20:53:26 2022 from 192.168.0.79
[email protected]:~ $ sudo tail -f /var/log/rbfeeder.log
[2022-11-10 20:52:39]  Packets sent in the last 60 seconds: 1, Total packets sent since startup: 8
[2022-11-10 20:52:39]  Data sent: 536 B
[2022-11-10 20:52:39]  Data received: 0 B
[2022-11-10 20:53:01]  Connection established.
[2022-11-10 20:53:11]  Could not start connection. Timeout.
[2022-11-10 20:53:40]  ******** Statistics updated every 60 seconds ********
[2022-11-10 20:53:40]  Packets sent in the last 60 seconds: 1, Total packets sent since startup: 9
[2022-11-10 20:53:40]  Data sent: 603 B
[2022-11-10 20:53:40]  Data received: 0 B
[2022-11-10 20:54:12]  Connection established.
[2022-11-10 20:54:22]  Could not start connection. Timeout.

Runway 31

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Re: Can’t connect to airnav server
« Reply #4 on: November 11, 2022, 10:34:40 AM »
I have very little Linux knowledge but your ini file looks ok

As its a re-install presumably it was working ok previously

Hopefully abcd567 comes along and offers his expertise but in the meantime see if anything on this thread assists, especially from Reply 4 https://forum.radarbox24.com/index.php?topic=106511.0

Alan

daisy232232

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Re: Can’t connect to airnav server
« Reply #5 on: November 11, 2022, 11:59:59 AM »
I hope so

abcd567

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Re: Can’t connect to airnav server
« Reply #6 on: November 11, 2022, 08:21:09 PM »
Try this:

Code: [Select]
sudo apt update 

sudo apt install netbase   

sudo reboot   


After reboot, check status

Code: [Select]
sudo systemctl status rbfeeder 


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daisy232232

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Re: Can’t connect to airnav server
« Reply #7 on: November 11, 2022, 09:04:49 PM »
I’ve run them all netbase is already installed and the output is data sent 2.2kb data received 0.0kb it’s like it just won’t connect to the servers

abcd567

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Re: Can’t connect to airnav server
« Reply #8 on: November 12, 2022, 06:58:19 AM »
Did you receive key by email?

Check if you are using correct and complete (all 32 characters) key in file /etc/rbfeeder.ini.

Better copy-paste key from email to file /etc/rbfeeder.ini, taking care that you copy all 32 characters of the key and no character at start or end of the key is left-out while copying.

Dont bother about station number sn=EXTRPIxxxxxx. It will be automatically saved in the file /etc/rbfeeder.ini if key is correct and connection to RB24 server is established.

daisy232232

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Re: Can’t connect to airnav server
« Reply #9 on: November 13, 2022, 08:51:37 AM »
Yep done all that and it still doesn’t work

abcd567

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Re: Can’t connect to airnav server
« Reply #10 on: November 14, 2022, 05:42:52 AM »
This seems issue with Radarbox24 Servers. Please send email to support
« Last Edit: November 14, 2022, 05:45:18 AM by abcd567 »

pedrão18

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Re: Can’t connect to airnav server
« Reply #11 on: November 21, 2022, 10:32:30 PM »
What is the output of the following command?
Code: [Select]
sudo ping mlat1.rb24.com
And of the this?
Code: [Select]
sudo cat /etc/resolv.conf

abcd567

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Re: Can’t connect to airnav server
« Reply #12 on: November 29, 2022, 12:27:12 AM »
I had same problem on my all 5 RPi for last 4 days. I contacted Radarbox24 Support yesterday and they referred my case to RB24 Software Developer, and my problem was promptly resolved today (within 24 hrs)  :)


(1) I sent email to support:
Quote
To: [email protected]
Feeder EXTRPI000008
Off-line since last 3 days

sudo journalctl -u rbfeeder -b

Nov 26 02:15:10 piaware rbfeeder[564]: getaddrinfo: Temporary failure in name resolution
Nov 26 02:15:10 piaware rbfeeder[564]: [2022-11-26 02:15:10] Can't connect to AirNav Server. Retry in 60 seconds.

Above message keeps on repeating

(2) Support replied:
Quote
Are you able to ping our site from your pi?
Regards, Alex Johnson
AirNav RadarBox Support

(3) I replied:
Quote
Hi Alex,
Ping results

[email protected]:~ $ ping -c 5 www.radarbox.com

PING www.radarbox.com (104.26.3.118) 56(84) bytes of data.
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=1 ttl=58 time=19.6 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=2 ttl=58 time=19.9 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=3 ttl=58 time=22.6 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=4 ttl=58 time=29.4 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=5 ttl=58 time=15.5 ms

--- www.radarbox.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 15.538/21.387/29.385/4.585 ms

(4) Support replied:
Quote
Sorry for the delay, we have passed this to the developers to check why its being blocked.
Regards, Alex Johnson
AirNav RadarBox Support

(5) I replied:
Quote
Thank you Alex.

In addition to Station EXTRPI000008, my other two Stations EXTRPI000035 and EXTRPI000036 on my two other RPi are also facing the same problem.

All 3 Stations were working OK for several years. The problem has started only few days ago.

Regards,
ab cd

(6) Support replied:
Quote
Are you able to restart your router and get a different IP address assigned, in case its blocking due to your IP.
Regards, Alex Johnson
AirNav RadarBox Support

(7) I replied:
Quote
I noted down IP address, then powered-off the router, kept it off for 15 minutes, then powered it up. Checked IP address, it was same as before. Seems my Service Provider hasgiven me a fixed IP address.

Checked all 3 RB24 stations, all were shown off-line.

Regards,
ab cd

(8) Senior Software Develooer replied:
Quote
Hi,

We're working on resolving your issue as soon as possible.

Thank you for your patience.

Regards, João Galrito
Senior Software Developer

(9) After 3 hrs I replied:
Quote
Hi Joao,

Thank you very much for your prompt action for fixing the issue. All of my following 5 Station were showing "unable to connect to Server" since last 4 days. Now all these are working ok since last 2 hours.

EXTRPI000008
EXTRPI000035
EXTRPI000036
EXTRPI002103
EXTRPI007295

Thanks for the help and prompt action.

Best Regards,
abcd567


Quote
Hi Alex,

Thank yiu very much for passing my case to radarbox24 developers. They have now fixed the issue and all my statios are working ok since last 2vhours.

Thanks for the help and prompt action.

Best Regards,
abcd567

.
« Last Edit: November 29, 2022, 12:29:40 AM by abcd567 »

Runway 31

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Re: Can’t connect to airnav server
« Reply #13 on: November 29, 2022, 07:16:47 PM »
I believe that the issue stemmed from the deployment of a new version of the website and some issues including this one only showed up once the new website was deployed.  I also passed an issue that I was advised of which was fixed timeously

The way the issues were fixed shows that it is important to contact support when they arise.
This allows them to decide if they need to pass to the development team for investigation and correcting.

Alan

GreekSpy2001

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Re: Can’t connect to airnav server
« Reply #14 on: December 01, 2022, 09:47:08 AM »
Has the issue reappered?  I was logged in with my windows s/w and flightstick.  Did a database upgraded and restarted software.  Now can't get past the log on screen.  Checked my log in details on the Radarbox24 web page and can get in there.  So my ID is ok. Backed up by system Reinstalled sw into clean dir and still stops at the login screen. both manual log in and automatic.

Graham 

PS have emailed support
« Last Edit: December 01, 2022, 09:57:42 AM by GreekSpy2001 »