Real-Time Network Not connected

[PGANRB113875]

Hi Folks,
Could You please help or offer Me some advice.

I have just installed My Airnav Radar Box, I have registered and everything online, but I have a constant red light stating "Real-Time Network Nor Connected".......the Hard ware connsction light is Green......... I just cannot get any realtime network coverage !.
Many Thanks#
Neil.

[Runway 31]

Have you ticked Get Flights from Radarbox Network, bottom left on the Network tab screen

Alan

[PGANRB113875]

Yep tried all that, I registerd My box etc yesterday afternoon amd I have Business user account as I am sharing DATA, but cannot get real time data ?

[Runway 31]

Also are you sending data to the network by having Share Flight Data ticked on File/Preferences/Radarbox.  I see from your station page that you are showing yellow for no data and that may explain.  Your range is zero so if you are seeing aircraft on your MyFlights tab it looks like while you are receiving data you are not sending data


Alan

[PGANRB113875]

Hi Buddy,



Yep share data box is ticked.
At the bottom of the radarbox interface it says "Your account expired or you are not Subscribed to Radarbox Network". However I have a Business account as I am sharing/Feeding DATA !!!.

[Runway 31]

I presume that you are a Business account holder for Radarbox24.  I dont know if that applies to the network though the V6 software through your Radarbox as you advise you are not subscribed to it

If you are not seeing aircraft on your MtStations page on RB24 you are not sending data, hence the yellow block on the grid

I suggest that you speak to support regarding that issue

Alan

[PGANRB113875]

Many thanks for Your help Sir,
Do You have a link to "Support" please.

Cheers
Neil.

[Runway 31]

Neil

If you are not seeing aircraft on your MyStations page on RB24 you are not sending data, hence the yellow block on the grid.  Are you seeing aircraft on your MyStation page

[email protected] is the email address and they should reply within 24 hours

Alan

[PGANRB113875]

I will contact support....... I have to point out that the radarbox hardware itself is somthing I got roughly 8- 10 years ago.......... no whether that is causing the issue because of its age ?

[Runway 31]

Are you using the V6 software or the original that came with the box.

Alan

[Runway 31]

The V6.00.02 version can be found here as using the original software will be your problem

https://www.airnavsystems.com/download/ANRB/ANRB60002Setup.exe

I suggest that you delete the old version then go in and manually delete any Airnav folders left behind and then install to c:\Airnav not to program files

Alan

[PGANRB113875]

I will try that now Sir.

[Runway 31]

You will also need the driver package, note they are in zipped format http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip

Alan

[PGANRB113875]

I assume the Drivers are loaded first before the main siftware ?

[Runway 31]

Load the main software then unzip the drivers into the Airnav Systems/Radarbox/Drivers folder

Alan