Issues Re-Installing

[Runway 31]

I am out of ideas Chris, no idea why it was working previously and not now.  Suggest you contact [email protected] who may be able to assist

Alan

[chrischelt]

That’s okay Alan. Thank you for helping anyway it’s much appreciated. I have emailed support so hopefully can get sorted.

[Runway 31]

Let me know how it goes

Alan

[chrischelt]

I decided to try installing it on my tablet and the same things happened so I am at a loss what to do.

I'm waiting for support to get back.

[Runway 31]

Maybe as I suggested the dongle has went duff

Alan

[chrischelt]

Possibly but all I did was format the pc due to it crashing after a recent Windows update 🙁

[chrischelt]

Hi,

I am so far managing (touch wood) to get this sorted but want to clarify what I should change the drive to on Zadig?

I have managed to get the RTL2838UHIDIR to show when selecting list all. It is showing on the left box RTL2838UUSB (v64.1.304.2009) > WinUSB (v6.1.7600.16385) and the button says replace driver.

Is this the correct thing to do?

How I managed to get this far is rather than formatting using the Windows recovery but remove everything option I downloaded the Windows media creation tool and put a brand new fresh Windows 10 on the PC and it seems to have worked so far.

[chrischelt]

I did this and it is now all working :)

I am so glad I managed to get there in the end. I have the data sharing once again :)

[Runway 31]

Great Chris, wonder why the dongle didnt show originally

Alan

[chrischelt]

I have no idea. It's also weird how when doing the fresh install which was supposed to remove everything didn't and only using the media creation tool truly reset everything.

[Runway 31]

the wonders of computers but you got there in the end

Alan

[chrischelt]

Thanks for your help Alan 😁