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Author Topic: Windows Update Causing Issues Again (Can't Log In)  (Read 318 times)

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chrischelt

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Windows Update Causing Issues Again (Can't Log In)
« on: September 09, 2020, 01:54:55 PM »
I noticed another Windows update for Windows 10 so installed and restarted as normal only to now not be able to sign in.

Every time I click to sign in I am getting invalid email or password pop up yet I can log in to the website fine so it isn't that my password has randomly changed.

I am trying an uninstall reinstall but I seem to always get issues after a Windows update.

chrischelt

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #1 on: September 09, 2020, 02:04:13 PM »
That didn't work so now I'm not sure what to do?

Is AirNav having issues?

I have version 6.02.003 installed so not sure if I need to update at all?

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #2 on: September 09, 2020, 02:56:25 PM »
Airnav is not having issues and I had no issues opening up the software.  What receiver are you using, sometimes Windows updates cause issue with the USB ports and may require the drivers to be reinstalled but can see no need to uninstall and re-install the software itself

Did you try retying the email and password

Try logging in as admin and if that doesn't work suggest that you ask support for advice

Alan

chrischelt

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #3 on: September 09, 2020, 03:24:56 PM »
Hi Runway 31,

I have re-typed the email and password which didn't help. I have uninstalled both the main app and sharing app and those didn't work. I always open the apps as admin so that doesn't help. I have disabled my firmware and also not helped. When the AirNav RadarBox app opened and the green window comes up where it searches for the device it does fine it fine so this isn't the issue either but it seems when I click connect on the welcome sign in page there seems to be a pause like the app is frozen and then the window pops up saying the email or password is invalid.

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #4 on: September 09, 2020, 03:32:31 PM »
I have just seen on the Whatsapp group that there may be an issue with log ins

Alan

chrischelt

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #5 on: September 09, 2020, 03:37:46 PM »
That's a relief.

Can you let me know if you get any more info please as I'm on the verge of a formating of my computer which I would very very much rather not do.

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #6 on: September 09, 2020, 04:13:06 PM »
The issue is at the Airnav end, nothing to do with your computer.  Support are aware of the issue

Alan

chrischelt

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #7 on: September 09, 2020, 04:16:20 PM »
Thank you Runway 31 you have saved me a great deal of stress :)

GreekSpy2001

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #8 on: September 09, 2020, 06:37:09 PM »
Just to confirm, after restarting with the update I can't now log in, getting the username/pwd error message.

Guess we're going to have to wait for the support team to fix the problem

Graham  19:35 BST

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #9 on: September 09, 2020, 07:04:53 PM »
That is correct, just need to wait until fixed

Alan

3baid

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #10 on: September 09, 2020, 07:15:40 PM »
OMG :) i formatted my PC 3 times thinking my SSD have failed!

Airnav i am going to kill you!
Dedicated AirNav Coverage For Kuwait (OKBK)

chrischelt

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #11 on: September 09, 2020, 07:50:17 PM »
It seems we are back in business :)

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #12 on: September 09, 2020, 08:36:38 PM »
Dont know what you think formatting will do,  Best to ask before doing anything so drastic, there is every chance it is not an issue at your end

Alan

GreekSpy2001

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #13 on: September 09, 2020, 10:10:50 PM »
Back running but all my settings have been lost???  As if it is a fresh install. 

Runway 31

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Re: Windows Update Causing Issues Again (Can't Log In)
« Reply #14 on: September 10, 2020, 12:18:57 PM »
Please be advised that some of the Airnav servers have been coming under attack this morning and you may see outages.  The developers are working hard to repel the attacks

Alan