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Author Topic: Search Facility Problem  (Read 300 times)

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BoxhillBob

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Search Facility Problem
« on: August 19, 2020, 02:38:24 PM »
Since the search facility has been updated You can only input the first 3 characters of a flight number before the system enters which is a BIG pain So to search for AA1507 you get up to AA1 then the system enters and display active flights starting with AA1 To get to AA1507 you have to cancel the search the AA1 is displayed then you add the next character 5 the system then enter again and you have to keep cancelling until you have the whole flight number THEN you get the flight you are looking for Can we please go back to the old process or update the new one

Runway 31

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Re: Search Facility Problem
« Reply #1 on: August 19, 2020, 03:51:13 PM »
You will get a better chance of an answer if you contact support and yes I agree with your comments

Alan

BoxhillBob

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Re: Search Facility Problem
« Reply #2 on: August 19, 2020, 05:09:04 PM »
Hi Alan Tried contacting Support on 14th August ....No reply !!

Bob

Runway 31

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Re: Search Facility Problem
« Reply #3 on: August 19, 2020, 05:19:36 PM »
Bob did you get an auto response?  You should get an auto response and then a reply within 24 hours, if you didn't get the auto response they have not received your email

I have made support aware of this thread

Alan
« Last Edit: August 19, 2020, 05:30:07 PM by Runway 31 »

AirNav Support

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Re: Search Facility Problem
« Reply #4 on: August 19, 2020, 06:39:21 PM »
This was passed to our developers. We did respond to you that this would be looked at, however there has been issue with emails and email confirms at the moment, we apologise for this.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

BoxhillBob

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Re: Search Facility Problem
« Reply #5 on: August 25, 2020, 09:12:46 AM »
Hi
The search problem seems to be fixed now

Great Effort

Thanks

Bob
« Last Edit: August 29, 2020, 03:11:57 PM by BoxhillBob »