Data update??

Bob SEN · May 26, 2020, 09:26:21 AM

Hi guy's... just tried to update my laptop & was greeted with this....have I missed summat?

09:20:20: Update Started.
09:20:20: Checking Server for Updates.
09:20:20: Invalid Data Received from Server. Update Aborted.

Cheers

Bob.

Runway 31 · May 26, 2020, 10:11:53 AM

I advised Airnav it was down last night

Alan

Bob SEN · May 26, 2020, 10:26:53 AM

Cheers Alan.

Gaz1969uk · May 26, 2020, 11:49:47 AM

This is happening to me too, tried yesterday evening and today, still no updates same response as others..is it a server issue or my fault?
If it is the server whens it likely to be sorted?
thanks Gary

Runway 31 · May 26, 2020, 01:03:02 PM

No idea, why not contact [email protected] and see. So far only myself has been in contact

Populate is still working, if I add a new tie up to the database and click on the unknown on the grid, it updates nearly instantly

Alan

Gaz1969uk · May 26, 2020, 01:06:17 PM

I have been in touch about the problem yesterday...nobody has come back and said server issue yet...still in contact...

Runway 31 · May 26, 2020, 01:09:53 PM

Take it from me that its an issue with the link to the server for the update. Did you get an auto response in reply to your email?

Alan

Gaz1969uk · May 26, 2020, 01:11:05 PM

So if it is the link how do we or i rectify it? has this been an issue before?
thanks

Runway 31 · May 26, 2020, 01:12:48 PM

Nothing you can do, you need to wait on it getting repaired at the server end

Did you get an auto response from your email to support

Alan

Gaz1969uk · May 26, 2020, 01:24:30 PM

Alan

No mate 3 reply's asking me to try firewall etc..done everything it just doesn't work.

Thanks Gary

Runway 31 · May 26, 2020, 01:51:53 PM

Well they are aware of the issue and will get it back up as soon as they can

Alan

Gaz1969uk · May 26, 2020, 01:57:16 PM

Thanks, just had email saying they are investigating today.

Thanks Gary

Runway 31 · May 26, 2020, 09:13:42 PM

The updater is working again

Alan