HELP driver issues

[charlie]

Hello

I use to have the old AirNav box.
I have now bought the RadarBox Flightstick 1090

I downloaded the software but I get the yellow display in the bottom right hand corner that says hardware not connected.

Please is there any specific software for the FlightStick?
Where can I get it from?
If not where are the drivers to help me overcome this problem?

Thank you

Michael Powell

[charlie]

The version I am running is V6.02.003 on a Toshiba AMD E1-6010 CPU 4 gb ram   Windows 8 64 bit op system

[Runway 31]

Cherlie

I am presuming you have not downloaded and installed the Flightstck drivers, you can get them here http://www.airnavsystems.com/Download/ANRB/Drivers/microRadarbox-Drivers-20150411.exe

Alan

[charlie]

no as there was no mention of this in any documentation or on the website.  Ill try.

Thank you

[charlie]

It still refuses to connect

[Runway 31]

I got it off the website Charlie.  Its different then the usual driver installation, give it time to let it finish the installation.  The DOS Command Box shows things happening and after a couple of minutes you should be told to close down and restart the computer to finish the process

Alan

[charlie]

still nothing

[Runway 31]

Did you get advised by Windows to close down and restart the computer per my change made to my last reply

Where did you install the V6 software to on your computer?

Alan

[charlie]

Turned computer off and on again.

Still not connected

The V software is installed on my hard drive

Looked in device manner and there is nothing displaying there

[Runway 31]

Charlie

Yes it will be on your hard drive but where did you install to program files or the recommended c:\Airnav

When you loaded in the software did you let it tell you to close down and restart

When its plugged into a USB port, in control panel/devices and printers it should show in Unspecified as RTL2838UHDIR and it should show whether the drivers are installed or not

Alan

[charlie]

Yes it comes up as RTL2838UHIDIR

I click on it and it comes up as device working properly

[Runway 31]

Try taking it out and plugging it back in again

Alan

[charlie]

still nothing

[Runway 31]

I have done all I can Charlie, can think of nothing else to try.  It should be load the software, load the drivers, plug in the stick and away you go

You still didn't state where you installed the software too i.e program files or the correct c:\Airnav or similar.  Did you also let the installation tell you to restart the computer?

Suggest you ask support

Alan

[charlie]

Thank you for all your help

Support is next

Thanks again