Cannot connect to radarbox 3d

[kingfisher]

Hi, new user here. I have just purchased a Radarbox 3D and installed the software but i can't login to it. I enter my Radarbox24 email and password but it says they don't match, any ideas? The registration link in the login page is 404 by the way!

[Runway 31]

When you state that you have purchased a Radarbox 3D what do you mean by that, is this a second hand original box?

Alan

[kingfisher]

Hi Alan, yes it is a used original system (black box, software and antenna). I can't find a way to register it.

[Runway 31]

It should come with a software disc, the log in details are printed on the cover of the CD

Alan

[kingfisher]

Hi Alan, apologies i should have said thanks for your prompt reply earlier! Just looked at the CD sleeve and it is there, i assumed it needed my details and didn't notice the bold text on the sticker when i read the instructions. Hopefully it will all be fine now. Many thanks.

[Runway 31]

Any queries just come back

Alan

[kingfisher]

Many thanks, just trying to set it up now.

[Runway 31]

The software with the receiver is very old.  You can update to the most recent from here http://www.airnavsystems.com/download/ANRB/ANRB60002Setup.exe

If you are on W10, the updated driver package is here
http://www.airnavsystems.com/Download/ANRB/Drivers/ANRB-Drivers-20161222.zip

If you decide to upgrade and I suggest that you do, get back to me first

Alan

[kingfisher]

Strange you should say that! I should have the latest version (downloaded the other day before i bought the item) which appears to be 4.03?? and i can't enter all my location details as the window is not big enough. It doesn't auto locate i presume because it hasn't been set up yet. Not the most intuitive interface. I can't even close the software until i get my details in. I can enter name, city, country and email but i can't see enough of the lat/long box to enter it in. Box is connected should it be doing anything other than a green light? It flashes blue lights when you plug the usb in.

[Runway 31]

V4.03 is very old from around 2010. 

The location lat/lon should be in decimal per attached

If the antenna is seeing aircraft they should show on the map and on the grid

Alan

[Runway 31]

What is the PGANRB**** number of your box

Alan

[kingfisher]

Ive just uninstalled 4.03, i'm sure i downloaded the later number the other day! PGANRB112173. I don't get the same window as you but i may do when i install the latest software.

[Runway 31]

after uninstalling go into windows and delete and Airnav folder left behind in program files and elsewhere.  Don't install to program files location install to C:Airnav or the like.

Use the link I sent earlier, that's a good version and download and install the driver package after that

Alan

[kingfisher]

I've got somewhere, it is taking my details etc and i can open the interface. I may have gone off half cocked by not checking for any old Airnav and installing the latest version from your link. I run W7 will your driver be OK for that? The hardware still shows as disconnected which is i assume due to the wrong driver.

[Runway 31]

The driver package I sent the link to does all versions of Windows

Alan