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Author Topic: installed the flight stick downloaded the radarbox software = nada  (Read 1964 times)

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sylvantino

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Greetings,
I probably have exactly the same problem as many others out there.  I nee to know the work around so i can get this flight stick radarbox up and working.

I have installed both software, the radarbox and the flight stick for nav air.   running the program, on the welcome screen message I am not even able to click any of the blue links because nothing happens when i try to click them.
Next, I notice at the bottom Hardware: Disconnected, but it is connected.

I had a little look inside device manager, and its being called REALTEK 2832U as the usb device. The instructions for radarbox appear to be well out of date.  Refering to unplug the usb cable..this isa dongle not a cable. I also have an sma antenna with a 3m lead with male head to screw into the dongle.  so far I have tired to install other drivers and managed to make a mess of my os, so i had to do a windows 10 refresh, i have no wish to do that again, since I also run a dedicated professional weather station on the same box.
I would really appreciate any help anyone has to give me, I just want this hardware : disconnected to be fixed along with radarbox software, please help!
 

AirNav Support

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #1 on: August 15, 2019, 07:57:07 AM »
We have responded to your ticket as well. Can you please try those instructions first.

Please note usually the driver install will do everything for you and its plug and play but some systems do get into a mess with drivers etc.. The software if you ensure you install this outside your program files area and run with admin should work fine.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

sylvantino

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #2 on: August 15, 2019, 05:47:13 PM »
ok yes i have it installed in C:/Airnav

AirNav Support

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #3 on: August 16, 2019, 02:27:12 PM »
Just to update this, the user is now back and up running again :)
Contact Customer/Technical support via:
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vk2trk

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #4 on: December 30, 2019, 10:52:19 PM »
i have the same issue, have contacted support and have not heard from them to date. can you please send me the relevnt information so that i too may connect to supply data.

best regards
Ralph

Runway 31

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #5 on: December 31, 2019, 09:20:35 AM »
Ralph, did you get an auto reply from your contact?

Alan

nigelj65

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #6 on: February 06, 2020, 07:08:09 PM »
Hello,

same installation problems here as well :-/ I've tried installing in C: ...no joy, tried the zadig 2.4 option as suggested by support ...still nothing :-? Multiple install reinstall drivers and reboots...no go!

Any help appreciated.

Runway 31

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #7 on: February 06, 2020, 09:04:58 PM »
Not telling us much there Nigel

What Windows version do you have,  Presume you have installed the V6 software to c:Airnav or similar.  Presume that you have installed the Flightstick drivers as well as the Zadig drivers

Alan

nigelj65

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #8 on: February 07, 2020, 12:35:02 PM »
Hi,

Thanks for the reply and apologies it was a frustrated post!! Running Windows 10, v6 software is in C:  flightstick drivers installed and all run as administrator. I have a micro radarbox that runs without any problems?

Really wanted the flightstick as an upgrade/extra box but no joy with it :-/


Runway 31

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #9 on: February 07, 2020, 12:37:01 PM »
There should really be no problem in running it.  Can you post a shot of the contents of your drivers folder

Compare it to a shot of mine which runs box and both sticks and we will take it from there

Alan
« Last Edit: February 07, 2020, 12:55:58 PM by Runway 31 »

nigelj65

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #10 on: February 07, 2020, 01:46:38 PM »
Thanks, here's the driver folder.

Runway 31

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #11 on: February 07, 2020, 02:44:45 PM »
The ANRB drivers are for the original Radarbox

The micro radarbox drivers work the original stick

The Comstation drivers are not needed as you don't have a Comstation

Alan

The last 5 are the same as mine apart from the date, so there may be something in that, but will check them all out

What is the contents of the AMD folder, mines attached
« Last Edit: February 07, 2020, 03:15:08 PM by Runway 31 »

nigelj65

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #12 on: February 07, 2020, 03:28:43 PM »
Thanks Alan. AMD folder. Dates are the only thing different?

Runway 31

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #13 on: February 07, 2020, 04:14:31 PM »
Nigel

When you install theFlightstick drivers it should bring up a cmd window

Top line should state Extracting driver files
Next line Success
3rd line Installing drivers with a flashing block on the 4th line, do you leave it to do its thing until the cmd window disappears?

Alan

nigelj65

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Re: installed the flight stick downloaded the radarbox software = nada
« Reply #14 on: February 07, 2020, 04:22:34 PM »
Alan,

yes the cmd box displays all those messages. The only thing I cant see is the first box that appears behind the cmd box.