Lost Username / Password

[pwfu]

Hi,

As the part at the login for the box says to click to receive my codes instantly doesn't work, I have emailed support to ask for these.

My ticket number is 92549, can this be looked at please?

Thanks

[AirNav Support]

We have replied to you :)

[pwfu]

Thanks, have now replied with required information

[pwfu]

Still here support? Still waiting for the codes

[AirNav Support]

Sir,

We did reply to you to give us the serial of your box. We haven't heard anything back, please keep to the support emails, there is no need to keep posting on the forum, otherwise everyone will do it and we will end up with double the work :)

[pwfu]

Sorry, did you bother reading what I wrote earlier in the thread? I sent you an email back almost 3 hours ago with the required information in.

In fact, in that time I've been back through the forum and it seems to be a stock response that you haven't received any emails.

My box number is 933, please let me know what my password is

[pwfu]

Oh, and I got an autoresponder back from you 3 hours ago after I'd sent you the email, so clearly you did get the email

[AirNav Support]

Sir pleae do not be rude we are trying to help you here. We asked in the email for the full number starting with ANRB. Please provide us with that. We will then happily provide you the codes.

Support has a respnonse time within 24hours so there is no need to keep posting on the forum unless the response has been delayed by more than 24hours. We have so far been emailing within a few hours or less.

[pwfu]

I'm not being rude, however on the front of the application it states that I could click somewhere to get my codes instantly, so I don't think I'm being unreasonable.


Thanks

[AirNav Support]

We have removed the code from the forum, as asked this is then a risk to you if someone asks for your codes and we have sent your codes to you.

[pwfu]

I understand why you removed the codes.

Thanks for the user name / password