Won't remember my Userid & PW

apjwaviation · August 06, 2019, 08:21:08 AM

HI - I have a Windows 10 laptop and i cannot get RB to remember my userid/password ... what are the steps needed to do this?

Thanks,
Tony

Runway 31 · August 06, 2019, 08:35:07 AM

Is this for the Radarbox software or for Radarbox24?

Alan

apjwaviation · August 06, 2019, 08:55:16 AM

Radarbox

Runway 31 · August 06, 2019, 10:06:29 AM

I presume that you are using a stick

With my stick I just used the id and password from my original radarbox so I am not aware of the process for a new user

You need to be connected to the internet for the first connection.

Do you have an account set up already, if not contact support and have it verified and it should then be OK [email protected]

Alan

AirNav Support · August 06, 2019, 01:46:38 PM

Run the software with admin mode and it should save those.

apjwaviation · August 10, 2019, 08:42:35 AM

I am running as Adminstrator already. It is not remembering the details. Any other suggestions? Perhaps a detailed set of steps?

Thanks.
Tony

Runway 31 · August 10, 2019, 08:48:24 AM

What details are you using, did you set up an account and use the details from it

Alan

apjwaviation · August 13, 2019, 07:34:59 AM

Yes - i am using my AirNavRB user name and password provided. I have had the RB account for many years. User name is 'PGAN.....'

Runway 31 · August 13, 2019, 07:57:59 AM

If it is the details that came with the original box, they should be ok for the stick. I have no idea why they don't save as the log in details should be saved into the registry in HKEY CURRENT USER/Software/Airnav Systems and should be looked for in there every time you start up. If you don't mind looking into the registry have a look and see it the details are set ok

Did you install the software to program files or the recommended C:Airnav?

Try installing the original software that came with the box first, open up with it, once its working ok then install the new software over the top

Alan

apjwaviation · August 13, 2019, 10:08:59 AM

See Attached image of registry values.

Runway 31 · August 13, 2019, 10:19:30 AM

Same as my set up. If you go back up the tree to Airnav Systems I have default, Email and Password set there as well, confirm you are the same

Alan

apjwaviation · August 16, 2019, 09:05:51 AM

Added the registry entries at the AirNav Systems level ... still not remembering the details.
Did i put them in the correct place?

Runway 31 · August 16, 2019, 09:47:22 AM

Yes looks the same as mine, I have no idea what your problem is

Alan