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Author Topic: 3D not working since latest windows update  (Read 9090 times)

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meder

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3D not working since latest windows update
« on: September 29, 2016, 07:14:40 PM »
Hi
My 3D has stopped working reverting me to the 2D version, after the big windows update.There is no 3D icon in the interface, I have emailed support withe serial numbers ect but no reply.
Any help please
Thanks

Runway 31

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Re: 3D not working since latest windows update
« Reply #1 on: September 29, 2016, 07:19:14 PM »
Give them 24 hours to reply

Alan

meder

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Re: 3D not working since latest windows update
« Reply #2 on: October 09, 2016, 06:28:01 PM »
Thks Alan

Its been a couple of weeks now,have sent 2xemails and no reply

Runway 31

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Re: 3D not working since latest windows update
« Reply #3 on: October 09, 2016, 06:58:23 PM »
I will see if I can contact them

Alan

AirNav Support

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Re: 3D not working since latest windows update
« Reply #4 on: October 11, 2016, 12:42:20 PM »
You should get a ticket id when you contact support, if you don't please resend again as it may have been caught up in spam, otherwise contact us via PM.
Contact Customer/Technical support via:
http://www.airnavsystems.com/contact.html
[email protected]

meder

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Re: 3D not working since latest windows update
« Reply #5 on: October 20, 2016, 02:04:12 PM »
I have fired yet another email of.If that fails how do I PM please

Runway 31

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Re: 3D not working since latest windows update
« Reply #6 on: October 20, 2016, 07:00:22 PM »
If you go to the last post from support in reply to you 9 days ago you will see under their name and posts**** is a globe and another symbol.  The other symbol is for PM,click on it

Alan

meder

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Re: 3D not working since latest windows update
« Reply #7 on: October 20, 2016, 07:49:42 PM »
Thanks for that,Have got it working.Got reply from airnav support it was activated.
Have reinstalled airnave AND google earth and it now works
Thanks lads