Hardware wont connect

[theastra]

Hi, just downloaded and installed V.5.00.065 onto a brand new windows 8 laptop. When I plug the RB into any of the USBs, the display says hardware not connected. The box is drawing power from the laptop, but the USB and signal lights are flashing blue.

I can take the USB out, plug it (back) into another machine with ANRB, and it runs fine.

Any suggestions on how to fix?

Thanks,
Steven

[neroon79]

Is the other Mashine running Win8 too?

Have you downloaded installed Win8 drivers? (http://www.airnavsystems.com/RadarBox/support.html)

Regards Ingo

[theastra]

Hi, no, other machine is not Windows 8.

I downloaded the new drivers, and the machine tried to install them using the browse. I get the error message that windows found the driver software but encountered an error- the hash for the file is not present in the specified catalog file. The file is likely corrupt or the victim of tampering?

[Runway 31]

New drivers are with Microsoft at this time for certification.  This is a very bureaucratic process which takes some time.

Contact support on [email protected] for assistance.

Alan